- Reading
- Walking
- Gaming
Lucy Noy
Staffordshire,Stone
Summary
Front of house professional with extensive experience in delivering outstanding customer service in fast-paced settings. Proven ability to engage customers effectively, ensuring satisfaction and swift resolution of issues. Strong expertise in maintaining cleanliness and organization to enhance dining experiences and support organizational goals. Committed to continuous personal skill development through practical application of service excellence.
Overview
2
2
years of professional experience
Work History
Front Of House
Enchant Bar & Desserts
10.2023 - 03.2024
- Assisted team members during busy periods by demonstrating flexibility and teamwork in a fast-paced environment.
- Maintained cleanliness and organisation in dining and service areas.
- Provided friendly and efficient service to process a high volume of food and drink orders during peak times.
- Cleared glassware, cutlery, and crockery from tables promptly after use to keep tables clean and accessible.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction of all parties involved.
- Greeted new customers, answered initial questions, and took orders when they were seated.
Front Of House
The Top Pub
08.2022 - 02.2023
- Assisted new customers by greeting them upon arrival.
- Answered initial questions and took food and drink orders promptly.
- Cleaned and polished silverware, glasses, and cutlery during quieter periods.
- Engaged with guests to obtain feedback on their dining experience.
- Reset tables between guests to ensure a professional dining space.
- Showed customers to their seats and provided menus while informing them of specials.
Education
Birches Head Academy
06-2023
Skills
- Adaptability, flexibility
- Teamwork and Initiative
- Customer service
- Clear communication
Interests
Timeline
Front Of House
Enchant Bar & Desserts
10.2023 - 03.2024
Front Of House
The Top Pub
08.2022 - 02.2023
Birches Head Academy