Lucy Montgomery

• Clinical Skills & Diagnostics
• Physical Examinations: Conducted comprehensive "head-to-tail" clinical assessments, including thoracic auscultation and abdominal palpation across various species.
• Diagnostic Procedures: Performed venepuncture, IV catheterization, and basic laboratory diagnostics including urinalysis and microscopy.
• Surgical & Anaesthetic Support

In-Patient Care & Communication

• Case Management: Managed the care of hospitalized patients, including calculating fluid therapy rates and administering scheduled medications (IV, IM, SC).
• Client Relations: Developed communication skills by taking detailed clinical histories and delivering post-operative discharge instructions to clients.

• Coordinated photography integration projects to enhance digital menu presentation for partner restaurants.
• Conducted quality control and compliance checks on imagery to ensure consistency with brand standards.
• Worked closely with internal teams to streamline processes and improve operational efficiency.
• Managed project tracking, reporting and data consolidation.

• Supported a large-scale project integrating photography into digital restaurant menus.
• Performed quality and error checking of images to maintain content standards.
• Liaised with multiple departments to ensure smooth implementation of new systems.
• Consolidated daily project data and participated in weekly progress reviews.

• Delivered administrative, recruitment and customer support across several organisations.
• Liaised with clients and stakeholders, managing queries and coordinating meetings and schedules.
• Assisted with candidate recruitment and research project administration.
• Managed invoices, service bookings and general office coordination.

• Generated new business leads for motor and home insurance products.
• Conducted outbound sales calls to prospective clients and converted leads into quotations.
• Produced reports and analysed client data to identify sales opportunities.
• Supported branch marketing activities while consistently working towards weekly targets.

• Delivered high-quality front-of-house service within a premium health club environment.
• Managed bookings, membership enquiries and retail transactions.
• Promoted services and offers to increase sales revenue.
• Responsible for daily stock checks and banking procedures.

• Managed enquiries and sales for specialist equestrian travel experiences worldwide.
• Built strong relationships with clients and suppliers to deliver tailored holiday packages.
• Represented the company at exhibitions and industry events to generate new leads.

• Sold home and motor insurance products while maintaining regulatory compliance.
• Provided tailored advice to clients and handled inbound enquiries.
• Generated new business leads and maintained client relationships.

• Delivered customer service and travel sales in a busy retail branch.
• Arranged travel packages including flights, accommodation and insurance.
• Promoted additional services and built repeat customer relationships.

• Supported the credit control department with reconciliation and financial record management.
• Investigated discrepancies and maintained accurate account records.

• Supported the credit control department with reconciliation and financial record management.
• Investigated discrepancies and maintained accurate account records.

• Coordinated national contractor scheduling and managed customer queries.
• Processed invoices and maintained electronic filing systems.

• Coordinated national contractor scheduling and managed customer queries.
• Processed invoices and maintained electronic filing systems.