Verity Maughan

- Learned the function of many medications to better educate pet owners on the ways we treat and improve patients quality of life

- Educated patients owners of potential side effects as well as ow to administer medication

- Managed pharmacy inventory by checking current stock quantity, expiration, and reordering as needed

- Filled patients prescriptions efficiently and accurately by counting tablets or measuring liquids according to a doctor's orders

- Followed OSHA guidelines to ensure a safe work environment and proper handling and disposal of medications and chemicals

- Created prescription labels that include drug names, dosages, and administration instructions

- Recorded every medication prescribed and dispensed to patients in the medical file to ensure proper documentation

- Maintained a sterile field for surgery and wound care of patients

- Assisted in scribing vitals, procedural and medical details, fluid and medicine administration dose route and time, as well as any interventions that happened during surgery aesthesia monitoring and emergency resuscitation

- Administered CPR

- Assisted doctors in exams by restraining animals using a fear free approach

- Scribed during exams while the doctor spoke to patients owners

- Maintained a clean hospital and kept the surgery theatre sterile

- Handled schedules of patients

- Assigned team members tasks to help the flow of the day

- Maintained detailed records of client interactions

- Facilitated transactions and handled difficult conversations regarding high cost of emergency care

- Handled all calls professionally, especially during active emergencies

- Deescalated stressful situations with patients owners

- Achieved high-level customer satisfaction by resolving complaints swiftly

- Established rapport with customers to heighten customer loyalty.

- Demonstrated excellent multitasking abilities whilst handling multiple clients simultaneously

- Conducted thorough follow-ups on all patients after they left our hospital

- Coordinated effectively with team members to streamline operations.

- Identified potential sales opportunities to boost revenue

- Managed the schedule and rescheduling of patients as needed or follow ups after emergency