Lucy Marshall

Worked for a multinational private security company.

• Welcomed and greeted customers on site and provided general directional advice and outline of services.
• Maintained clear and effective communication with colleagues, staff and customers.
• De-escalated potential conflicts, ensuring the safety of staff and customers on site. Escorting difficult customers from the premises.
• Travelled to different sites, requiring me to quickly adapt to new environments and familiarise myself with each sites security protocols.
• Documented all security incidents and patrols in detailed reports as requested.
• Responded to first aid and security incidents and assisted in fire and bomb evacuation.

Worked as part of the Nenescape Landscape Partnership Scheme, a five-year national lottery heritage funded project

• Supported a community grant scheme with responsibilities that included reviewing grant applications, communicating with applicants, and providing ongoing support to successful applicants.
• Provided support to the manager by taking on additional tasks and assisting with various administrative duties.
• Maintained the company website by updating content, ensuring information was accurate and up to date.
• Developed and maintained relationships with key partners to enhance partnership opportunities and outcomes.
• Assisted in organising work events, including coordinating with vendors, managing event logistics, and assisting with event promotion.

Worked for a multinational clothing, footwear, and home products retailer during the festive period

• Assisted customers with their purchases, providing advice and recommendations on products.
• Restocked merchandise throughout the day to ensure that products were available for customers.
• Maintained a clean and tidy store environment, ensuring that products were arranged neatly for customers.
• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
• Assisted customers in locating specific items to boost satisfaction.