Jamie Bailey
Burton-On-Trent
Summary
Highly skilled professional with extensive experince in security operations, community engagement and mentoring. Proficient in evidence collection, theft prevention strategies, and conflict resolution tactics, with a strong emphasis on cultural sensitivity and awareness. Demonstrates leadership excellence through effective delegation, personnel motivation, and decision-making. Adept at investigative interviewing, victim support, and incident reporting while ensuring public safety through site patrols, entry point control, and traffic management. Holds a full UK driving licence and certifications in First Aid and CPR administration. Committed to fostering safe environments through early intervention strategies and counter-terrorism measures while maintaining exceptional organisational skills.
Overview
36
36
years of professional experience
1
1
Certification
Work history
Security Patrol & Response Officer
NVC Security
Derby, Derby
01.2024 - 12.2024
- Maintained high standards of personal conduct, contributing to positive work environment.
- Wrote detailed reports, aiding in case documentation.
- Maintained impeccable uniform and equipment, representing department professionally in all interactions.
- Conducted risk assessments to ensure public safety.
- Handled sensitive information with discretion and professionalism.
- Worked diligently under pressure whilst preserving high-quality output.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
Security officer
Black Onyx Concepts LTD
Stoke-on-Trent, Staffordshire
12.2023 - 05.2024
- Patrolled premises regularly, contributing to safe work environment.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Patrolled property during working hours, observing activities and deterring vandalism or criminal activity.
- Inspected access points for signs of tampering and secured against misuse.
- Upheld strict access controls for ensuring building security.
- Coordinated with other officers on shift changes smoothly and effectively.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Worked flexible hours, covering nights, weekends and bank holidays.
Security manager
Onyx Event Management Limited
Lincoln, Lincolnshire
05.2023 - 04.2024
- Identified potential security risks, enhanced overall company protection.
- Developed comprehensive emergency response plans for improved safety measures.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Trained new hires on organisational safety policies ensuring compliance with set standards.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Collaborated with law enforcement agencies, ensured swift resolution of incidents.
- Successfully deterred unlawful activities by establishing stringent access control procedures at all entrances and exits of the facility.
- Led crisis management drills regularly, ensuring preparedness in case of emergencies.
- Liaised with external contractors to improve physical site security.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered tailored assistance to customers with disabilities.
- Applied positive customer service approach to increase satisfaction levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Duty Security Manager
Butlins Skegness Resort
Skegness, Lincolnshire
10.2022 - 05.2023
- Provided strategic guidance on matters of risk management to reduce vulnerabilities.
- Developed comprehensive emergency response plans for improved safety measures.
- Identified potential security risks, enhanced overall company protection.
- Drafted detailed monthly reports on all security-related incidents for upper management's review.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Responded promptly and effectively during critical situations maintaining orderliness during crises.
- Managed a large team of security personnel to ensure effective operation.
- Trained new hires on organisational safety policies ensuring compliance with set standards.
- Conducted routine security checks across the premises, ensured optimal vigilance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Supported team by demonstrating respect and willingness to help.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied positive customer service approach to increase satisfaction levels.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Security Manager
Level 1 Group
Lincoln, LIN
01.2008 - 01.2022
- Provided strategic guidance on matters of risk management to reduce vulnerabilities.
- Led crisis management drills regularly, ensuring preparedness in case of emergencies.
- Trained new hires on organisational safety policies ensuring compliance with set standards.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Conducted routine security checks across premises, ensured optimal vigilance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Developed comprehensive emergency response plans for improved safety measures.
- Managed large team of security personnel to ensure effective operation.
Event Supervisor
Burton Albion Football Club
Burton-On-Trent, Staffordshire
01.2008 - 01.2016
- Worked with day-of event staff to minimise delays and disruptions using critical thinking skills to solve unexpected issues.
- Fostered a positive work environment within the team, enhancing overall productivity levels at events.
- Elevated customer service standards during events by implementing strict guidelines for staff behaviour and interaction.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Event Steward
Derby County Football Club
Derby, Derby
01.2004 - 01.2016
- Reported any suspicious activities promptly, contributing towards event security.
- Provided excellent customer service for guests' satisfaction.
- Conducted bag and body searches, ensuring no prohibited or restricted items were taken into secured zones.
- Increased security with vigilant observation of surroundings.
- De-escalated conflict by maintaining calm and firm tone in partnership with security personnel.
- Conducted pre-event briefings, promoting clear communication among team members.
- Patrolled premises regularly to maintain high security standards.
- Prevented unlawful entry into venues by checking tickets for validity and authenticity.
- Adhered strictly to safety regulations for a secure environment.
Event Supervisor
Showsec Event Security
Nottingham, NGM
01.2010 - 01.2012
- Conducted threat assessments based on intelligence to best protect clients.
- Delivered security in high-volume and complex venues with proactive planning.
- Conducted patrols around premises to enhance security presence.
- Assisted in evacuation procedures during emergencies, safeguarding client welfare.
- Prevented potential threats through vigilant monitoring of surroundings during public events.
- Remained flexible in rapidly moving environment and adapted to developing situations.
- De-escalated conflict by remaining firm while using control and restraint.
- Demonstrated excellent decision-making skills under pressure minimising risks in critical situations.
Multiple Roles
Reeves florists
Burton-On-Trent, STS
01.1990 - 01.2007
- Received and processed stock using inventory system.
- Created and maintained displays and signs.
- Handled chemicals and waste in line with COSHH regulations.
- Handled high volume calls to address customer inquiries and concerns.
- Replenished stock and processed deliveries to maximise product availability.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Oversaw daily operations to achieve high productivity levels.
- Supported team by demonstrating respect and willingness to help.
Loss Prevention Officer
Bass Brewery
Burton-On-Trent, Staffordshire
01.1989 - 01.1990
- Maintained Daily Occurrence Book (DOB), documenting relevant daily operational information.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Maintained detailed records, supported in regulatory compliance activities.
- Detected fraudulent transactions at point-of-sale systems; deterred financial losses.
- Performed undercover operations as required.
- Secured cash and valuables against on-property loss or interference during transport.
- Mitigated risk by developing comprehensive loss prevention strategies.
Skills
- Evidence collection
- Theft prevention strategies
- Cultural sensitivity
- Decision making
- Report-writing
- Personnel motivation
- Traffic control
- Leadership excellence
- Effective delegation
- Customer and staff searches
- First Aid and CPR administration
- Counter-terrorism
- Investigative interviewing
- Conflict resolution tactics
- Entry point control
- Radio communications
- Cultural awareness
- Full UK driving licence
- Law enforcement
- Public speaking
- Effective negotiation
- Site patrols
- Community engagement
- Witness interviewing
- Reviewing body camera footage
- Organisation
- Conflict de-escalation tactics
- Victim support
- Incident reporting
- Early intervention
Certification
- SIA Door Supervisor - Level 2: 01/01/2004 - 31/12/2025
- First Aid Certification: 01/01/2023 - 31/12/2026
- NVQ Level 2 - Crowd & Spectator Safety - 2008
- NVQ Level 3 - Crowd & Spectator Safety: 2010 - Present
- NVQ Level 3 - Customer Care: 2010- Present
- MOJO Pit Trained: 2011 - Present
- Customer Service Course - 2009
- Fire Safety Awareness - 2007
Personal Information
- Total Experience: 33
- Industry: Management, Security & Public Safety
References
References available upon request.
Timeline
Security Patrol & Response Officer
NVC Security
01.2024 - 12.2024
Security officer
Black Onyx Concepts LTD
12.2023 - 05.2024
Security manager
Onyx Event Management Limited
05.2023 - 04.2024
Duty Security Manager
Butlins Skegness Resort
10.2022 - 05.2023
Event Supervisor
Showsec Event Security
01.2010 - 01.2012
Security Manager
Level 1 Group
01.2008 - 01.2022
Event Supervisor
Burton Albion Football Club
01.2008 - 01.2016
Event Steward
Derby County Football Club
01.2004 - 01.2016
Multiple Roles
Reeves florists
01.1990 - 01.2007
Loss Prevention Officer
Bass Brewery
01.1989 - 01.1990
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