Lucy Lawrence

Employed as reception and admin support in a busy special needs school, educating children from 4-16. Duties included:

• Welcoming pupils, parents, and visitors in line with child protection, safeguarding and health safety policies
• Reviewing daily pupil attendance registers, contacted parents and carers when necessary and escalated concerns as required
• Updating and managing RM system and sharing data with outside agencies in line with GDPR policies
• Promptly answering confidential enquiries in person, by phone and by email
• Building professional, trusting relationships with students, parents, staff and external agencies
• Managing school website, social media accounts and parent communications via Parentmail
• Proactively liaising with premises team to ensure repairs are made quickly and efficiently
• Arranged cover during staff absence and updated the Single Central Record as needed
• Managing and maintaining comprehensive school and staff diaries.
• Taking and distributing detailed meeting minutes
• Ordering lunches, stationary, first-aid and educational resources
• 'Booking in' deliveries and / or processing invoices to facilitate payment
• Coordinating school trips and special events
• Keeping filing / record keeping up to date
• Acting as an extra pair of sympathetic hands, ears or eyes as needed

Provided sole admin support to a busy mainstream primary school.

• Duties very similar to those mentioned above but included reporting CENSUS, SATs and other data to Department of Education and other agencies.

Part of a small tight knit team responsible for monitoring school's performance.

• Supported senior management team in development and implementation of school development plans
• Developed professional relationships with stakeholders from the community and Diocese of Gloucester Academies Trust

Set up and ran social media accounts for school as part of school marketing strategy

• This included securing parental consent in line with child safeguarding, privacy and data protection policies

Asked to redesign and then run ambitious racing photography project on behalf of Jockey Club.

• Managed photography desk in 'Owners and Trainers' Pavilion, providing high level of customer service to important clients
• Processed framed 'winners prints' accurately at speed between races
• Developed online retail facility to operate between racedays

Provided admin support to the marketing and operations team during the racing season.

• Managed racecourse main reception, engaging with clients, suppliers and contractors face-to-face, by phone and through email

• Joined as Marketing Support Manager providing administrative support to Sales and Marketing Teams
• Subsequently promoted to Product Manager and then Key Account Manager

• Joined Graduate Training Programme with 'Healthcare Agency of Year'
• Gained invaluable experience in presenting in high pressure environments and crisis management

• Provided administrative support to manager running health accounts