Lucy Keogh
Manchester,Greater Manchester
Summary
Productive employee with proven track record of successful customer service and producing quality outcomes through leadership and team motivation.
Overview
4
4
years of professional experience
Work History
Health Advisor
North West Ambulance Service
Bolton, Greater Manchester
02.2025 - Current
- Applied advanced listening and probing skills to gather patients' medical histories and relevant information for diagnosis and treatment.
- Responded to patient enquiries, offering clear and concise health information and guidance via phone and email.
- Provided tips and suggestions for managing minor symptoms at home, reducing unnecessary visits and wait times for critical patients.
- Delivered safe, high-quality healthcare through telephonic and online consultations, utilising clinical decision support systems for accuracy.
- Offered support and counselling to patients making difficult health decisions, providing empathy and understanding during critical times.
- Calmed distressed callers by actively listening to concerns and offering tailored advice, fostering trust and reassurance during challenging times.
Dog Walker
Myself
Manchester, Greater Manchester
11.2022 - Current
- Maintained extensive knowledge of safe, local walking routes to optimise exercise routines for dogs.
- Observed dogs to notify owners of unusual behaviour.
- Established schedule to develop routine walks for dogs.
- Adapted walking routes for stimulating and enjoyable experiences for the dogs.
- Provided consistent companionship and playtime opportunities for pet wellbeing.
- Cared for animals with compassion for home-from-home support.
- Used positive reinforcement to train animals and enforce good behaviour.
- Transported dogs to and from home of clients to maintain safety measures.
- Responded to emergency situations with calmness, ensuring immediate care for the dogs.
- Studied surroundings and environment to practise necessary precautions.
- Administered medicine to animals as specified by vets and owners.
- Utilised clipping, scissor and hand-pulling techniques to maintain animal coats.
- Prioritised animal welfare during care and grooming appointments.
- Walked multiple dogs simultaneously, maintaining control and safety in various environments.
- Disposed dog waste to support cleanliness and hygiene standards.
- Fed animals following dietary requirements.
- Cultivated strong relationships with clients and dogs through consistent, compassionate care.
- Noted dog's favourable walking routes, revisiting preferred spots to keep animals in happy environments.
- Kept detailed records of each dog's walking schedule, diet, and any special requirements.
- Created personalised exercise plans for each dog, tailored to breed, age, and energy level to promote wellbeing.
Server
Hickory's Smokehouse
Stockport, Greater Manchester
01.2024 - 02.2025
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Resolved customer complaints to enhance satisfaction and foster business loyalty.
- Addressed guest complaints by actively listening to issues and collaborating with restaurant manager for resolution.
- Assisted customers with special needs by providing tailored support and attention.
- Communicated with customers over the phone to arrange bookings.
- Sanitised and organised food speed racks, bins, dry storage racks and chemical storage room to ensure cleanliness and compliance with health standards.
Aviation Security Officer
Manchester Airport
Manchester, Greater Manchester
10.2022 - 05.2023
- Guided passengers through security processes, providing clear instructions to ensure compliance.
- Led airport patrols, using keen observation skills to quickly identify and resolve suspicious activity.
- Participated in simulated security drills, preparing for potential emergency scenarios.
- Coordinated with customs officials to prevent smuggling and enforce import and export laws.
- Conducted surveillance to obtain evidence of wrongdoing.
- Verified identification for authorised personnel and visitors to property.
- Walked property during busy periods to observe activities and protect assets.
Education
A-Levels - Sociology
Canon Slade Sixth Form
Manchester, MAN01-2019
A-Levels - RS
Canon Slade Sixth Form
Manchester, MAN01-2019
A-Levels - English Literature
Canon Slade Sixth Form
Manchester, MAN01-2019
GCSEs - Maths
Canon Slade School
Manchester, MAN01-2017
GCSEs - Science Combined
Canon Slade School
Manchester, MAN01-2017
GCSEs - History
Canon Slade School
Manchester, MAN01-2017
GCSEs - German
Canon Slade School
Manchester, MAN01-2017
GCSEs - Drama
Canon Slade School
Manchester, MAN01-2017
GCSEs - English Language and Literature
Canon Slade School
Manchester, MAN01-2017
GCSEs - RS
Canon Slade School
Manchester, MAN01-2017
Skills
- Patient interaction
- Medical confidentiality
- Clinical decision support
- Health information management
- Risk assessment
- Positive attitude
- Customer Service
- Customer service excellence
- Time-management
- Decision making
- Active listening
- Relationship-building
- Decision-Making efficiency
- Public speaking
- Stress tolerance
- Time efficiency
- Persuasive communication
- Empathetic leadership
- Resourcefulness
Languages
German
Elementary
A2
Timeline
Health Advisor
North West Ambulance Service
02.2025 - Current
Server
Hickory's Smokehouse
01.2024 - 02.2025
Dog Walker
Myself
11.2022 - Current
Aviation Security Officer
Manchester Airport
10.2022 - 05.2023
A-Levels - Sociology
Canon Slade Sixth Form
A-Levels - RS
Canon Slade Sixth Form
A-Levels - English Literature
Canon Slade Sixth Form
GCSEs - Maths
Canon Slade School
GCSEs - Science Combined
Canon Slade School
GCSEs - History
Canon Slade School
GCSEs - German
Canon Slade School
GCSEs - Drama
Canon Slade School
GCSEs - English Language and Literature
Canon Slade School
GCSEs - RS
Canon Slade School