Karl Adams
Wellingborough ,Northamptonshire
Summary
Professional with focus on retail management, committed to enhancing store performance and customer satisfaction. Skilled in team leadership, inventory control, and sales strategies, driving revenue growth and operational excellence.
Overview
8
8
years of professional experience
Work history
Night Manager
Lidl
Kempston , Bedford
04.2024 - Current
- Handled stock management, including organisation, replenishment, and inventory control.
- Oversaw deliveries, verifying stock and implementing controls to minimise loss and maintain inventory accuracy.
- Reset and organised the shop floor nightly to ensure a clean, well-stocked, and customer-ready environment.
- Monitored and maintained pricing, product quality, and hygiene standards to comply with legal and regulatory requirements.
- Maintained communication channels with day staff, promoting seamless operations.
- Delegated tasks fairly amongst staff members, promoting teamwork and efficiency.
- Coordinated with suppliers for timely delivery of products.
- Ensured compliance with safety regulations for a secure working environment.
Manager
Lidl
Kempston, Bedford
10.2018 - 04.2024
- Delegated tasks strategically to customer assistants, supporting smooth daily operations and maximising team effectiveness.
- Maintained high standards across all responsibilities to consistently meet and exceed customer expectations.
- Monitored and reviewed retail KPIs, identifying stock loss, sales trends, and profit opportunities, and driving corrective actions to improve store performance.
- Created strong, professional employee relationships, promoting teamwork, engagement, and high performance.
- Oversaw cash handling processes, accurately balancing tills and investigating discrepancies using receipts and financial records to maintain financial control.
- Handled customer complaints and refund requests effectively, ensuring positive resolutions and maintaining company standards.
- Created staff teams and delegated tasks strategically to maximise productivity.
- Delivered training to newly hired staff to teach them the correct polices and procedures.
- Addressed performance issues through corrective measures, enhancing team effectiveness and productivity.
- Created employee schedules and made adjustments accordingly to cover shifts.
- Monitored progress, addressed performance gaps, and implemented corrective measures to reduce mistakes and support team growth.
Customer Assistant
Lidl
Bedford
01.2018 - 10.2018
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Stocked shelves regularly for easy access to products by customers.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Improved customer relations by promptly addressing queries and concerns.
- Operated till systems smoothly, streamlining check-out process for customers.
- Ensured health and safety regulations complied within work premises at all times.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
GCSEs -
Hastings Business and Enterprise College
09/2011 - 07/2015
A-Levels - Sports/Sports Science
Hastingbury Business and Enterprise College
09/2015 - 07/2016
A-Levels - Business Studies
Hastingbury Business and Enterprise College
09/2015 - 07/2016
A-Levels - IT
Hastingbury Business and Enterprise College
09/2015 - 07/2016
Skills
- Work well under pressure
- Excellent time management skills
- Works well within a team
- Adapt and learn new skills quickly
- Conflict resolution capability
- Stock management
References
References available upon request.
Timeline
Night Manager
Lidl
04.2024 - Current
Manager
Lidl
10.2018 - 04.2024
Customer Assistant
Lidl
01.2018 - 10.2018
GCSEs -
Hastings Business and Enterprise College
09/2011 - 07/2015
A-Levels - Sports/Sports Science
Hastingbury Business and Enterprise College
09/2015 - 07/2016
A-Levels - Business Studies
Hastingbury Business and Enterprise College
09/2015 - 07/2016
A-Levels - IT
Hastingbury Business and Enterprise College
09/2015 - 07/2016