OLUFUNMILAYO OLUSEGUN

Is to work with an organisation where my skills and abilities will be used for professional growth. Learning skills As a night manager, I drive team performance through effective coaching; articulate motivation, knowledge sharing and good listening skills. I am also open to learning new skills to empower myself and enhance the work of my organisation. I am a quick learner and will familiarise myself with work procedures and best practice by looking in the quality manual or by seeking advice and guidance from my line managers as appropriate.

• Handling of emergency situations
• I can and have handled emergency situations in my present job
• I have adopted a system of using discretion to act decisively by remaining calm during such emergency like fire outbreak, gas leakage by first calling the emergency services as appropriate while evacuating customers
• My on-call manager would be informed also of the situation
• I have supported the emergency service team by first giving them the visitors list and guiding them towards fire panels, exit doors, boiler room etc
• I am also aware that such incident should be recorded in details for my line manager who will forward it to the head office
• Health and safety
• I am aware of all health and safety procedures around food handling and preparation, fire drill evacuation during fire out break, clearing of fire exit, moping of wet floors in communal areas, reporting of defect fixings or fixtures, reporting of incident of violence and vandalism, complains harassment, noise and nuisance
• I have been trained on first aid of which I once used in putting a client to recovery position as the customer had a fit and collapsed on the queue
• I am fully aware of the H&S Act 1974 and the amendments, I have followed through the recommendation of the fire safety to ensure the changes in law is understood by staff during induction around safety rules
• The issues that are faced by single young homeless people

• Basic reception duties I am aware of the reception duties in any organisation. In my present job, I act as the first point of contact and I am faced with dealing with different people from every works of life, I display my listening skill to whoever wants to talk; I answer the telephone and take messages and logged appointments in the office diary; Communicated effectively with colleagues by means of day book, email or during hand over. I have clear understanding of maintaining an accurate record, not only as required by law but as a form of best practice, I have kept client's money and valuables, input details into the central client's data and done the general administrative duties as required.
• Hostel or care setting. My understanding of working in a hostel and care setting began in 2001.I worked as a care assistant with various residential and nursing homes, which involved giving personal care to the elderly by assisting them with their daily activities. These included bathing, dressing, meals, medication and sometimes their shopping; I also carry out light domestic duties. Over the last 3yrs I worked consistently with the Focus SC recruitment agency where I gained most of my experiences within hostels, rolling shelter, mental health, substance misuse units and semi-independent. During my shift, I normally at the reception answering calls and door buzzer, as a first point of contact, I am faced with dealing with different people ranging from the homeless who are being booked in, referral teams, agencies or specialist. Also trade and services and people with language constraints - people from all works of life. I carry out my duties efficiently such as when booking in new residents; I always explain the rules and regulations of the hostel, compiling of files for individual tenants. I carry out daily room checks and issue out warnings appropriately, I look out for sharps during health and safety checks, making sure the environment is hazard free. I update dairies and remind residents of their appointments, my duty also involves liaising with other agencies regarding vacancies and personal issues which will be of benefit for the residents. Supported Housing management My experience in semi-independent unit for low support -need has exposed me to the duties required in managing a shared or self-contained accommodation. Firstly, I screen the referrals before interviewing potential candidates. Before the interview the applicant would view the rooms and the entire project, I will introduce the rules and regulations which needs to be adhered at all times, show them the facilities available to them such as laundry, bath, kitchen, etc. and if they are satisfied, I will carry out the interview. At interview, my main aim is to look out for certain things like their views on sharing, equal opportunity, ability to pay rent, previous housing history, physical and mental health and ambition. If the applicant is successful, they will be informed and invited for booking- in, when booking in a tenant, I will ensure that the tenant signs the tenancy, housing benefit form, supporting agreement and house rules, I will then set up a file for the tenant where a copy of all agreements will be kept for record purpose. The tenant would be giving the handbook which is the projects directory for services. I help in filling and submitting the housing benefit form. Some tenants who are working part time or with low income would require me to check their HB entitlement by checking with the HB calculator. I make myself available as a key worker and supported housing officer; I get involve in house keeping and management such as the health and safety check, fire safety procedure, first aid, cleaning of the project etc. I also have initiated a cleaning of a cluster by creating a rota for the tenants occupying the cluster and they were impressed by the plan. In October 2004, I got offered a job as a night manager with West London YMCA and my duties are to carry out waking night duties such as ensuring that tenants adheres to all rules in the projects, monitoring of the CCTV, taking routine checks round the projects for any kind of disturbances and reporting to the day manager on issues like incidents, maintenance, rent, rota and overviews.