Lucy Holcroft
London
Summary
Organised, proactive, and personable professional with experience in operations support, administration, and customer service. Confident managing busy diaries, schedules, bookings, and administrative tasks while supporting managers, colleagues, and clients in fast-paced environments. A strong communicator who enjoys building positive working relationships across teams, listening carefully, and anticipating what needs to be done to keep operations running smoothly. Highly organised with excellent attention to detail, experienced in document management, database systems, Microsoft Office, and process improvement. Able to manage multiple priorities, solve problems efficiently, and work independently while maintaining professionalism, confidentiality, and high operational standards.
Overview
3
3
years of professional experience
Work history
Operations Assistant
1Rebel
Chelsea
2026.06 - Current
- Managed high volumes of telephone and email enquiries, handling memberships, bookings, cancellations and customer requests while delivering excellent client service.
- Coordinated daily studio operations by managing booking systems, maintaining accurate records, prioritising tasks and ensuring the smooth running of day-to-day activities.
- Resolved customer queries efficiently, escalated complex issues where appropriate, and worked collaboratively with managers to improve operational processes and the overall customer experience.
- Maintained compliance with health and safety standards while demonstrating strong organisation, attention to detail and the ability to manage multiple priorities in a fast-paced environment
Front of House Supervisor
Gymnation
London Bridge
2025.02 - 2026.05
- Coordinated personal trainer schedules, client appointments, private studio bookings and class timetables, managing multiple booking systems to ensure efficient scheduling and seamless daily operations.
- Delivered excellent customer service by managing member check-ins, resolving account and booking enquiries, processing membership changes and maintaining accurate records across ClubWise, ClassPass and internal systems.
- Supported the day-to-day running of the facility by monitoring stock levels, assisting with opening and closing procedures, and ensuring compliance with operational and health & safety standards.
Guest Services & Reservations Coordinator / Entertainment Host
Royal Caribbean - Icon of the Seas
Miami, United States
2024.02 - 2024.09
- Managed guest reservations across multiple entertainment venues using digital booking systems, maintaining accurate records, coordinating availability and resolving booking changes to ensure smooth daily operations.
- Delivered high-quality customer support by responding to guest enquiries, assisting with technical issues, coordinating with multiple departments and ensuring an efficient, seamless guest experience.
Event Hostess
Skin London
London
2023.04 - 2025.03
- Coordinated event logistics, guest registration and attendee flow while providing professional customer support and collaborating with colleagues to ensure events ran smoothly and delivered an excellent guest experience.
Education
1st class BA Hons - Dance and Musical Theatre
University of Greenwich
London 9 2020 - 7 2023
A-Level grades -
High Storrs Sixth Form
Sheffield 9 2018 - 6 2020
Skills
- Operations Support & Coordination
- Administrative Support
- Data Entry & Record Management
- Diary, Booking & Schedule Management
- Customer Relationship Management
- Client & Stakeholder Communication
- Telephone & Email Correspondence
- Database & Booking Systems
- Microsoft Office
- Document Management & Organisation
- Team Coordination & Task Allocation
- Problem Solving & Issue Resolution
- Process Improvement
- Attention to Detail & Accuracy
- Confidential Information Handling
- Time Management & Prioritisation
- Working Independently in Remote Environments
- Health & Safety Compliance
- Professional Written and Verbal Communication
Additional Experience
Fitness Instructor - Gymnation
- Deliver Reformer Pilates, Spin and Circuit Training classes while managing client bookings, maintaining health and safety standards and delivering excellent customer service across multiple sessions each week.
Timeline
Operations Assistant
1Rebel
2026.06 - Current
Front of House Supervisor
Gymnation
2025.02 - 2026.05
Guest Services & Reservations Coordinator / Entertainment Host
Royal Caribbean - Icon of the Seas
2024.02 - 2024.09
Event Hostess
Skin London
2023.04 - 2025.03
A-Level grades -
High Storrs Sixth Form
9 2018 - 6 2020
1st class BA Hons - Dance and Musical Theatre
University of Greenwich
9 2020 - 7 2023