Lucy Harris

Manage a team of paid staff and volunteers

Carry out Quality reviews of casework

Supervise Advice sessions.

Provide reports to external stakeholders on performance

Project management of telephone service

Reporting on Statistics

Work with local offices across Surrey to ensure they are maintaining service standards and meeting KPI's

Develop and deliver training

To set up Outreach Services across the Winchester District

To re-evaluate current services, provide training and carry out risk assessments.

Cover Supervision of Advice as required

To carry out regular Quality checks and feedback to staff and the management team

To manage the day to day supervision of the Advice Session

To manage and support Volunteers in their roles

Carry out case reviews and feedback to Volunteers and Staff

Facilitate training in Advice

• Developed and implemented target client support plans, carrying out thorough risk assessments in line with regulations.
• Provided person-centred advice and guidance, aiding service user progress towards independent living.
• Completed accurate, thorough reporting on service use, regularly monitoring performance against set targets.
• Managed a large caseload of clients covering varied needs, including mental health, homeless and alcohol misuse issues.
• Ensured service users felt confident in effective budgeting and rent payment through providing cash confidence training
• Listened to clients' current struggles to signpost relevant support.
• Offered practical daily living advice, including financial planning, housing support and legal guidance.