Highly skilled professional with extensive expertise in documentation and reporting, time management, and administration. Demonstrates strong interpersonal skills, effective listening, and exceptional communication abilities. Proficient in records management, data input, and multitasking with a focus on prioritisation. Adept at counselling, mentoring, and providing benefit advice while maintaining client confidentiality and adhering to ethical standards. Experienced in staff training, CRM systems, and customer relationship management software. Exhibits cross-cultural sensitivity and conflict resolution capabilities. Proven leadership proficiencies with strategic planning and team-building skills. Resourceful problem-solver who remains calm under pressure. Mastery of Microsoft Office Suite and Google Workspace enhances efficiency in all tasks undertaken. Committed to ethical practice awareness and delivering constructive feedback to foster professional growth.