Lucy Evans

• Supervised and monitored the safety of children in care to ensure well-being at all times.
• Maintained healthy eating habits by preparing nutritious meals and snacks.
• Created fun-filled holiday programmes keeping children entertained throughout the break.
• Assisted children with homework, resulting in improvement in their academic performance.

My job was greeting people as they came in and booking them in for their appointments, helping with hearing aid and glasses repair.

• Acted as first point of contact, made positive first impressions on guests.
• Enhanced customer satisfaction by providing friendly and professional welcome upon arrival.
• Showed flexibility in role during peak times to ensure optimal operations.
• Utilised excellent communication skills to answer visitor enquiries effectively.
• Directed visitors to appropriate locations within the venue for efficient navigation.
• Oversaw booking system efficiently; managed reservations and cancellations accurately.
• Handled telephone calls professionally, directed them to correct departments.
• Kept up-to-date records of all arrivals and departures, ensured accuracy.