Connor McClymont
Lochwinnoch,RFW
Summary
An ambitious individual with vast experience in customer service and rapport building. My attention to detail and eagerness to learn, has lead me to develop a number skills in my current role quickly with a desire to take on more responsibility.
Overview
2025
2025
years of professional experience
Work history
Customer service agent
Resolvecall
Paisley, Renfrewshire
01.2024 - Current
- Maintained customer happiness with active listening and concern handling.
- Answered high number of telephone calls per day with professionalism.
- Recorded customers hardships with care and empathy.
- Processed transactions to clients.
- Reconnected customers to relevant clients.
- Developed rapport with customers through empathetic listening skills.
- Maintained compliance with FCA guidelines.
Bartender
The Bungalow
Paisley, Renfrewshire
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Kept bar service areas stocked with tea, coffee and espresso.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Resolved customer complaints promptly to maintain good relationships.
- Adapted quickly to different situations maintaining efficiency even under pressure.
Axe Throwing Instructor
Hype Leisure
Glasgow, Glasgow City
01.2023 - 07.2023
- Conducted Axe throwing classes ensuring engagement from customers.
- Ensured customer safety through clear instruction and supervision.
- Replaced worm or damaged boards.
- Sharpened axes.
- Greeted custom at door and helping them through sign up.
- Supervised “Rage Rooms” ensuring customer safety.
Apprentice Travel consultant
Hays Travel
Johnstone, Renfrewshire
07.2023 - 11.2023
- Utilised both company and tour operator systems to recommend and book customer holidays.
- Promoted services and offers through company social media.
- Maintained shop cleanliness and updated brochures.
- Counted cash in multiple currencies at end of day.
- Foreign exchange, helping customers swap currency.
Sales assistant
Houston Kiltmakers
Paisley, Renfrewshire
03.2022 - 01.2023
- Measured Customers for kilts jackets and shirts.
- Packed kilt hires and ensured they were presentable.
- Handled customer queries and complaints.
- Cash handling.
- Took stock count.
- Guided customer through fittings.
Education
Higher - Music
Girvan Academy
GirvanHigher - English
Girvan Academy
Girvan, South AyrshireHigher - Photography
Girvan Academy
Girvan, South AyrshireNPA - Cyber security
Girvan Academy
Girvan, South AyrshireNAT 5 - English
Girvan Academy
Girvan, South AyrshireNAT 5 - Maths
Girvan Academy
Girvan, South AyrshireNAT 5 - Graphic Communication
Girvan Academy
Girvan, South AyrshireNat 5 - Computing Science
Girvan Academy
Girvan, South AyrshireNAT 5 - Music
Girvan Academy
Girvan, South AyrshireSkills
- Cash and card processing
- Public speaking
- Data Entry
- Social media engagement
- Cash handling experience
- Fast learner
- Team work
- Attention to detail
- Thorough
Timeline
Customer service agent
Resolvecall
01.2024 - Current
Apprentice Travel consultant
Hays Travel
07.2023 - 11.2023
Axe Throwing Instructor
Hype Leisure
01.2023 - 07.2023
Sales assistant
Houston Kiltmakers
03.2022 - 01.2023
Bartender
The Bungalow
Higher - Music
Girvan Academy
Higher - English
Girvan Academy
Higher - Photography
Girvan Academy
NPA - Cyber security
Girvan Academy
NAT 5 - English
Girvan Academy
NAT 5 - Maths
Girvan Academy
NAT 5 - Graphic Communication
Girvan Academy
Nat 5 - Computing Science
Girvan Academy
NAT 5 - Music
Girvan Academy
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