LUCY CHAFER-JONES
Holyhead,United Kingdom
Summary
I've been working in the chippy since I was 13 and have only just recently left due to the hours not being suitable for me anymore as there was too little hours and I’m 17 in June, for the past 3 years I have been cleaning the dolphin top to bottom every shift I had whilst serving customers and giving them good customer service inbetween, I have had 3 years experience of cleaning, serving, customer service, and much more.
Overview
3
3
years of professional experience
Work history
Chippy
DOLPHIN CHIPPY, HOLYHEAD
Holyhead
02.2023 - 03.2026
- Engaged with customers to better understand needs and deliver excellent service.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
- Built and maintained courteous and effective working relationships.
Education
GCSES - EVERYTHING
Ysgol uwchradd caergybi
Holyhead, Wales 09.2024 - 5 2025
Skills
- Customer service
- Clear communication
- Safety compliance
- Customer feedback
- Quality assurance
- Time management
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Public speaking
- Customer focused
- Health and safety awareness
- Complaint handling and resolution
LANGUAGES
English: First language
Welsh: A2
Timeline
GCSES - EVERYTHING
Ysgol uwchradd caergybi
09.2024 - 5 2025
Chippy
DOLPHIN CHIPPY, HOLYHEAD
02.2023 - 03.2026