Lucy Catherine Ella
Cambridge,Cambridgeshire
Summary
Driven and results-oriented Sports Centre and Gym Manager with a strong track record in enhancing member satisfaction and operational performance. Demonstrated success in increasing membership retention through innovative fitness programs, targeted staff training, and service improvements. Recognised for transforming underperforming facilities into thriving, customer-focused centres through effective leadership and team collaboration.
Skilled in personnel, operational, and financial management, with a proven ability to exceed targets and drive growth. Since taking on my current role in 2023, I have successfully increased sports centre income by 20% and continue to drive strong results. I am now seeking a new challenge where I can continue to make a positive impact in a dynamic and ambitious environment.
Overview
7
7
years of professional experience
Work history
Sports Centre and Gym Manager
Cambridge Regional College
Cambridge, Cambridgeshire
2023.07 - Current
- Responsible for the effective daily operation of the Sports Centre and Gym, including weekends and being available on call as required.
- Managing the sports centre budget and attending monthly budget meetings.
- Accountable for achieving income target of £200,000 and reporting back to the senior management team.
- Enhance promotion of sports centre memberships while boosting sales and improving member retention.
- Working in a high volume and faced paced environment with public and student members.
- Responsible for safeguarding and ensuring the safety of all students and public members, including serving as the designated first aider during shifts.
- Ensure full compliance with health and safety regulations across all activities and facilities.
- Managing the team to effectively run the sports centre. Including: Completing yearly appraisals, ensuring all staff are up to date with training and staffing rota's meet the needs of the centre.
- Ensure the centre is clean, tidy and safe at all times.
- Liaising with new and potential customers and organising show rounds.
- Coordinate events and manage block booking schedules to ensure smooth operations and optimal facility use.
- Preparing and sending booking confirmations, quotations and invoices and ensuring relevant deposits are paid on time.
- Obtain feedback from customers and ensuring any issues are resolved in a timely manner.
Team Leader
One Leisure St Neots
Saint Neots, Cambridgeshire
2021.02 - 2023.07
- Managing a team of staff to ensure all services within the Leisure centre run efficiently and on time.
- Financial responsibilities and marketing of all Leisure services available to existing and perspective new customers.
- Daily use of a range of IT programs and CRM software.
- Effective communication with all service users and senior managers.
- Self funded and completed diploma in personal training Level 2 and 3, to develop in the role.
- Work shift patterns to suit the needs of the service including unsocial hours and weekends.
Lifeguard/Gym Instructor/Swim Teacher
One Leisure St Neots
Saint Neots, Cambridgeshire
2019.01 - 2023.07
- Swim Teacher and assessor for children and adults new to swimming.
- Performed routine maintenance tasks for clean and safe facilities.
- Conducted regular pool inspections to ensure hygiene standards.
- Coordinated with other lifeguards for efficient work flow during peak hours.
- Offered flexible schedule from early starts to weekend shifts.
- Undertook regular professional development training to stay updated on lifesaving techniques.
- Performed successful pool rescues, remaining calm and effective under pressure.
- Consistently checked water temperatures, pH and chlorine levels to safeguard swimmers' health.
Education
First Aid at Work -
St John's Ambulance
Cambridge, Cambridgeshire 2025.03 -
Level 5 Diploma - Event Management (In Progress)
Event Crowd
Cambridge, Cambridgeshire 2025.05 -
CPD - Safer Recruitment Training
Cambridge Regional College
Cambridge 2024.03 - 2024.03
CPD - Membership Sales Training
Innovate Leisure
Saint Neots, Cambridgeshire 2022.01 - 2022.01
Higher National Diploma - Diploma in Personal Training
Active IQ
Cambridge, Cambridgeshire 2021.11 - 2022.11
Level 2 certificate - Certificate in Gym Instructing
Active IQ
Cambridge, Cambridgeshire 2020.09 - 2021.09
GCSEs - Lifeguard Training
Royal Lifesaving society UK
Cambridge 2021.08 - 2021.08
Level 1 - Swim Teacher
Swim England
Cambridge, Cambridgeshire 2019.03 - 2019.03
A-Levels - Physical Education, Criminology, Psychology
Longsands Academy
Cambridge, Cambridgeshire 2019.09 - 2021.07
GCSEs - Maths, English Language, English Literature, Chemistry, Biology, Physics, History, PE, Art.
Longsands Academy
Cambridge, Cambridgeshire 2017.09 - 2019.07
Skills
- Natural organiser with excellent administrative and organisational skills
- Forward thinking and proactive approach to work
- Advanced communication skills both written and verbal
- Proficiency in Microsoft office and Excel
- Experienced in utilising CRM platforms Eg Gladstone
- Outgoing personality and a drive to succeed
- Ability to work under pressure while maintaining high standards
- Ability to work independently and as part of a team
- Strong leadership and team management skills
References
Mo Horan- Vice Principal
Tel: 07817498512
Email: Mhoran@howcollege.ac.uk
Daniel Hehir- Sports Centre Manager
Tel: 07824663784
Email: Dhehir@perse.co.uk
Timeline
Level 5 Diploma - Event Management (In Progress)
Event Crowd
2025.05 -
First Aid at Work -
St John's Ambulance
2025.03 -
CPD - Safer Recruitment Training
Cambridge Regional College
2024.03 - 2024.03
Sports Centre and Gym Manager
Cambridge Regional College
2023.07 - Current
CPD - Membership Sales Training
Innovate Leisure
2022.01 - 2022.01
Higher National Diploma - Diploma in Personal Training
Active IQ
2021.11 - 2022.11
GCSEs - Lifeguard Training
Royal Lifesaving society UK
2021.08 - 2021.08
Team Leader
One Leisure St Neots
2021.02 - 2023.07
Level 2 certificate - Certificate in Gym Instructing
Active IQ
2020.09 - 2021.09
A-Levels - Physical Education, Criminology, Psychology
Longsands Academy
2019.09 - 2021.07
Level 1 - Swim Teacher
Swim England
2019.03 - 2019.03
Lifeguard/Gym Instructor/Swim Teacher
One Leisure St Neots
2019.01 - 2023.07
GCSEs - Maths, English Language, English Literature, Chemistry, Biology, Physics, History, PE, Art.
Longsands Academy
2017.09 - 2019.07