Nicole Black Valverde
Falkirk,Stirlingshire
Summary
Dedicated Call Centre Agent in high-volume call handling. Self-motivated to achieve service and call time targets, with excellent phone manner, outstanding interpersonal skills and first-class customer service expertise. Proficient in sales and customer data management. Well-versed call-handling systems.
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company. Experienced Sales Assistant with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied.
Overview
4
4
years of professional experience
Work History
Call Centre Agent
Teleperformance Peru
Lima, Peru
09.2021 - 12.2021
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Logged call details and customers information in secure systems, improving data collection measures
- Handled high call volumes with accuracy and efficiency for optimum productivity
- Processed complains professionally, seeking effective, timely solutions for continued customer satisfaction
- Used outstanding problem-solving and communication skills to appease dissatisfied customers
Sales Assistant
Kuna
Lima, Peru
11.2017 - 10.2020
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Fashion active
- Promote sales
- Sell and meet the established fees
- Replacement of garments (clothes, footwear, accessories )
- Transfer tracking
- Inventories of products
- Tracking, shipping, handling documentation and petty cash
- Zone supervision
- Work in coordination with my immediate boss
- Visual coordination
- Cash management
- Help solve problems that arise
Sales Assistant
Pandora
Lima, Peru
09.2017 - 11.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Fashion advice
- Promote sales
- Sell and meet the established fees
- Transfer tracking
- Inventories of products
- Tracking shipping handling documentation and
- Zone Supervision Work in coordination with my boss
- Visual coordination Cash management
Education
Spanish Teacher as a second language - Education
Oxford House
Spain 03.2023 - 04.2023
Skills
- Resolving issues
- Expert communicator
- Conflict resolution
- Online customer service
- Dependable
- Natural organiser
- Multitasking
- Prioritizing
Languages
Spanish
Native
English
Fluent
French
Beginner
Timeline
Spanish Teacher as a second language - Education
Oxford House
03.2023 - 04.2023
Call Centre Agent
Teleperformance Peru
09.2021 - 12.2021
Sales Assistant
Kuna
11.2017 - 10.2020
Sales Assistant
Pandora
09.2017 - 11.2017
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