Lucy Butterfield

• Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
• Fostered positive employee relationships through communication, training and coaching.
• Trained and led talented teams to surpass objectives, consistently exceeding KPI targets.
• Maintained strict adherence to corporate guidelines and metrics, promoting safe, compliant working environments.
• Interviewed, hired and trained employees on procedures and requirements, maintaining competent, high-performing teams.
• Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Set and managed operational schedules with proper coverage to meet customer service demands.
• Guided and coached staff to achieve individual growth and sales production targets.
• Kept accurate, detailed records of personnel progress, recommending training to aid continued development.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Maintained clean, organised working areas to create positive, productive environments with minimal risk.
• Reviewed and assessed operations performance, developing initiatives for continuous process improvement.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Cash handling I.e Cashing the tills and transferring money from till to safe. Collection and delivery from security cash guard.
• Coordinated strategic project workflows to enable smooth, timely task delivery and completion.

• Promotion from team leader to assistant manager. Made redundant after covid in which I made the decision to step down to a team leader position and stay within the business.

• Temporary store manager throughout covid

• Taking orders, dealing with customer complaints, serving a large array of customers, handling weekly promotions and also delivering orders to customers professionally.

Achievements:

• Enhanced my customer service skills, my IT skills, and also enhanced my telephone communication skills.