Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Buckenham

Lowstoft,Suffolk

Summary

I have worked at Essex and Suffolk Water for the last 8 years. I've really enjoyed meeting new people and learning new skills.

I am empathetic and understanding of peoples circumstances even if different from my own experiences. I enjoy problem solving and feel accomplished when i can complete difficult, more tricky tasks given to me.

I work to a really good standard and timeframe and have knowledge around the processes and systems Essex and Suffolk Water use.

I now feel ready to further my skills within a different area of the business.

Overview

9
9
years of professional experience

Work History

Customer Advisor

Essex and Suffolk Water
02.2018 - Current
  • Help customers by answering enquiries regarding their account/water bills/payments/discounts. This can be via phone/letter/email.
  • Updated accounts with accurate dates, charges, and discounts to ensure correct billing.
  • Set payment plans.
  • Review customers' proof of income and information given online to determine eligibility and best scheme for their circumstances.
  • Provided empathetic support to customers, ensuring they felt heard and understood without judgement.
  • Ensured customers received correct support, such as priority service and applicable discounts.

Shop Assistant

Pandora
08.2017 - 02.2018
  • Processed transactions efficiently, including cash, credit card, and gift voucher payments.
  • Assisted customers with wide selection of products and services.
  • Ensured the store is clean and tidy at all times.
  • Assisted in stocktaking through counting and record-keeping of products.

Education

NVQ Level 2 - Person Centered Counselling

Great Yarmouth College
Great Yarmouth
01-2014

NVQ Level 2 - Office Admin

Lowestoft College
Lowestoft
01-2007

GCSEs -

Denes High School
Lowestoft
01-2006

Skills

  • Great customer service skills
  • Can deal with difficult customers in an appropriate manner
  • Aware of GDPR process
  • Can work in a timely manner and prioritise urgent work first
  • I'm very organised
  • Happy to help others when needed

Timeline

Customer Advisor

Essex and Suffolk Water
02.2018 - Current

Shop Assistant

Pandora
08.2017 - 02.2018

NVQ Level 2 - Person Centered Counselling

Great Yarmouth College

NVQ Level 2 - Office Admin

Lowestoft College

GCSEs -

Denes High School
Lucy Buckenham