Lucy Bryant
Bridgend,United Kingdom
Summary
Results-driven Administrator with 18 years of experience in administrative support and customer service across diverse sectors. Specialises in managing complex processes, maintaining confidentiality, and enhancing cross-functional collaboration. Skilled in Microsoft 365, SharePoint, Xero, and document management, with a strong focus on compliance and data accuracy. Effectively prioritises workloads and fosters strong client relationships to deliver high-quality outcomes.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Accountancy Administrator
Mazuma GB Limited
Bridgend, County Borough of Bridgend
2018.09 - 2026.05
- Supported Accountancy, Finance, Payroll and Sales teams with administrative tasks, including filing Year End accounts, Tax Returns, and VAT Returns within regulatory deadlines.
- Achieved highest turnaround of tax returns in ten years, demonstrating efficiency and compliance in processing.
- Utilised Accountancy Software for client subscription management, contributing to streamlined financial processes and compliance.
- Facilitated new client set-ups and ensured data accuracy across systems, improving document organisation and contract workflows with DocuSign.
- Handled multiple shared email inboxes, ensuring prompt and professional responses to client queries while demonstrating strong prioritisation skills.
- Increased efficiency of document retrieval with a well-organised filing system.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Maintained confidentiality of sensitive information in accordance with protocol.
Receptionist
YMCA Bridgend
2017.02 - 2018.08
- Oversaw front desk operations in a high-traffic setting, ensuring a positive visitor experience through calm and reliable support.
- Streamlined reception processes and maintained accurate administrative records to support efficient service delivery.
- Prepared meeting rooms for optimal use, ensuring a welcoming and organised environment for guests.
- Recorded visitor entries to ensure security and track access.
Case Administration Officer
G4S Security
2011.03 - 2013.05
- Managed high-volume client caseloads through strategic planning and organisation, ensuring timely case progress.
- Delivered structured scheduling of interviews and case management processes, ensuring adherence to strict timelines and confidentiality of offender records.
- Ensured compliance with prison regulations and laws by regular review of case files.
- Maintained up-to-date knowledge on changes in prison legislation for accurate administration.
- Prepared necessary paperwork before inmate transfers, ensuring seamless process flow.
Receptionist/PA
McArthur Glen Group
2011.01 - 2011.02
- Acted as the first point of contact for internal and external enquiries, demonstrating a positive attitude and confidence in a fast-paced environment.
- Organised meetings and conferences, managing agendas, taking minutes, and preparing rooms to ensure seamless execution.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Maintained recruitment vacancy information for on-site retail businesses, supporting effective staffing.
- Processed financial transactions, ensuring compliance with procedures.
Customer Service Advisor
Department of Work and Pensions
2007.03 - 2010.12
- Managed high-volume calls with professionalism and patience.
- Demonstrated empathy and active listening to understand customer needs accurately.
- Ensured customer satisfaction by communicating effectively and collaborating with teams to enhance service delivery outcomes.
- Trained and mentored new employees, ensuring adherence to all company processes and improving onboarding experience.
- Fostered a positive work environment, contributing to improved team morale and engagement.
- Adapted quickly to new software tools introduced into the workflow, demonstrating agility and willingness to learn.
- Processed confidential information in compliance with Data Protection regulations.
Customer Sales Assistant
Wilkinson Plc
2006.09 - 2006.12
- Delivered exceptional customer service in a fast-paced retail environment, contributing to the achievement of store performance targets.
- Supported stock replenishment and maintained store presentation, demonstrating positive attitude and adaptability to enhance customer shopping experience.
Education
Higher National Diploma - Zoology
Centre of Excellence
Bridgend 2020.01 - 2023.05
ECDL - European Computer Driving Licence
Bridgend College
Bridgend, County Borough of Bridgend 2017.01 - 2017.01
OCN - Communication Skills, Safeguarding Children
Bridges Into Work
Bridgend, County Borough of Bridgend 2015.01 - 2016.01
A-Levels - English Literature, Health & Social Care
Maesteg Comprehensive School
Maesteg, County Borough of Bridgend 2005.09 - 2006.07
GCSEs -
Maesteg Comprehensive School
Maesteg, County Borough of Bridgend 1999.09 - 2004.07
Skills
- Accountancy software knowledge
- Data Management
- GDPR Compliance
- File management
- Microsoft Office
- Computer Literacy
- Practice Administration
- Problem Solving
- Time Management
- Flexibility
- Strong Communication
- Customer Service
- Training and Mentoring
Certification
- Anti-Corruption & Anti-Bribery (UK)
- Anti-Money Laundering & Counter-Terrorist Finance
- Creating Anti-Discrimination Workplaces
- Cybersecurity Essentials for Employees (UK)
- Data Privacy Essentials (Global)
- Display Screen Equipment (UK)
- Fire Safety (UK)
- GDPR Essentials (Global)
- Health & Safety: The Workplace (UK)
- Preventing Workplace Harassment & Bullying for Employees (UK)
- Credit Card Fraud
- Cyber Security Fundamentals
- Malware Awareness
- Physical Device Security
- Safe Internet Usage
- Social Engineering Awareness
INTERESTS
Animals, Nature Walks, Painting and Colouring, Reading, Swimming, Kayaking, Socialising, Travelling
ADDITIONAL INFORMATION
- Career Break between 2013-2017 to raise my child, returning to work once they started full-time education.
References
References available upon request.
Timeline
Higher National Diploma - Zoology
Centre of Excellence
2020.01 - 2023.05
Accountancy Administrator
Mazuma GB Limited
2018.09 - 2026.05
Receptionist
YMCA Bridgend
2017.02 - 2018.08
ECDL - European Computer Driving Licence
Bridgend College
2017.01 - 2017.01
OCN - Communication Skills, Safeguarding Children
Bridges Into Work
2015.01 - 2016.01
Case Administration Officer
G4S Security
2011.03 - 2013.05
Receptionist/PA
McArthur Glen Group
2011.01 - 2011.02
Customer Service Advisor
Department of Work and Pensions
2007.03 - 2010.12
Customer Sales Assistant
Wilkinson Plc
2006.09 - 2006.12
A-Levels - English Literature, Health & Social Care
Maesteg Comprehensive School
2005.09 - 2006.07
GCSEs -
Maesteg Comprehensive School
1999.09 - 2004.07