Lucy Bligh
Port Talbot,Neath Port Talbot
Summary
Dedicated professional with strong customer service skills and effective multitasking abilities. Proven track record in handling challenging situations with professionalism and care. Exceptional skills in childcare and conflict resolution, maintaining composure under pressure. Highly organized and self-motivated, committed to continuous learning and professional excellence.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work history
Store assistant
Iceland
Port Talbot, Neath Port Talbot
09.2024 - Current
- Select customer orders to enhance service delivery.
- Handle cash and cards transactions accurately to minimising discrepancies.
- Restock shelves effectively, ensuring product availability for customers.
Bar assistant
The Sand Rabbit Bar and Grill
Port Talbot, Neath Port Talbot
04.2024 - 03.2025
- Managed difficult customers professionally, maintaining a positive atmosphere.
- Checked ID cards diligently to ensure legal drinking age compliance.
- Provided friendly and efficient customer service for repeat business.
- Assisted in stock control, preventing shortages during peak hours.
- Cleaned glasses and utensils properly after use for hygiene maintenance.
- Attended relevant training sessions to enhance skills and knowledge.
- Ensured customer satisfaction by providing excellent bar service.
- Greeted customers warmly upon arrival, creating a welcoming environment.
- Handled cash till efficiently for smooth transactions.
Kitchen assistant
SPAR
Port Talbot, Neath Port Talbot
04.2022 - 05.2024
- Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Unloaded deliveries promptly for immediate storage and use of fresh produce.
- Adhered to health and safety regulations with careful handling of food and equipment.
- Stored ingredients properly, extending their freshness dates significantly.
- Prepare and cook meals throughout the day to ensure timely service and customer satisfaction.
- Key holder responsibilities.
Fulfilment associate
Ikea
Bristol
03.2021 - 09.2021
- Ensured health and safety standards adherence in warehouse operations for a safer working environment.
- Managed stock distribution efficiently across multiple departments.
- Completed customer orders with speed and accuracy.
- Displayed energy and enthusiasm in fast-paced environment.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Consistently arrived at work on time and ready to start immediately.
- Carried out day-to-day duties accurately and efficiently.
- Reduced delivery delays by promptly preparing orders for dispatching.
Bar assistant
The Rising Sun
Frampton Cotterell, South Gloucestershire
03.2016 - 07.2018
- Ensured customer satisfaction by providing excellent bar service.
- Processed cash and card transactions efficiently.
- Prepared drinks accurately and swiftly, minimising waiting time for customers.
- Recorded food and drink orders using point-of-sale systems, maintaining a clear communication with kitchen staff and customers.
Administrative assistant
Elite Hampers
Bristol
01.1999 - 07.2000
- Assisted in filing documents efficiently.
- Managed switchboard phone communications effectively.
- Coordinated diary management tasks to ensure smooth scheduling.
- Ordered office supplies to maintain adequate inventory levels.
Education
NVQ Level 2 - Customer Services
University of Bath
Bath 01.2021 - 03.2021
GCSEs -
King Edmund Community School
Yate, South Gloucestershire 09.1993 - 07.1998
NVQ Level 1 - IT
Stroud College of Further Education
Bristol 01.1999 - 01.1999
Skills
- Customer focus
- Effective multitasking
- Ability to work under pressure
- Childcare expertise
- Highly organized
- Professional maturity
- Self-motivation
- Conflict resolution
Affiliations
- Bingo
- Holidays in the sun
References
References available upon request.
The Real Lucy
I have spent the majority of my life being a mum, which is what I loved and that was my career, which explains my career gaps between 2000-2016, Although during that time I did qualify as a nail technician.
However kids grow up so now its my time to have a career. After moving to Port Talbot from Bristol in 2021, I have done any job I knew I could do easily while still looking for that career I really wanted, I know I have found that with this position of trainee housing officer.
I hold a full clean driving licence, Im honest, reliable and extremely hard working, an asset to any company.
Gaps in Career
From 2018 when I left the Rising Sun to 2021, I worked for a agency doing a variety of different roles, including picking and packing and kitchen work. I was caring for a relative so that was my priority, Then Covid hit.
From September 2021 when I moved I joined an agency to do whatever was on offer.
Timeline
Store assistant
Iceland
09.2024 - Current
Bar assistant
The Sand Rabbit Bar and Grill
04.2024 - 03.2025
Kitchen assistant
SPAR
04.2022 - 05.2024
Fulfilment associate
Ikea
03.2021 - 09.2021
NVQ Level 2 - Customer Services
University of Bath
01.2021 - 03.2021
Bar assistant
The Rising Sun
03.2016 - 07.2018
Administrative assistant
Elite Hampers
01.1999 - 07.2000
NVQ Level 1 - IT
Stroud College of Further Education
01.1999 - 01.1999
GCSEs -
King Edmund Community School
09.1993 - 07.1998