Lucy Bennett
Horsham
Summary
Detail-oriented professional with strong communication skills, both written and verbal, adept at taking initiative and performing well under pressure. Proficient in Microsoft Office Software, including Excel, Word, Outlook, and PowerPoint, with a solid foundation in data entry and database management. Basic understanding of GDPR regulations. Experienced in providing first line IT support and troubleshooting. Committed to contributing effectively towards team success while pursuing opportunities for professional growth.
Overview
3
3
years of professional experience
Work history
Information Support Administrator
Moatfield Surgery
East Grinstead, West Sussex
2024.07 - Current
- Initial IT troubleshooting & escalation to support desks
- providing a high level of support to the management team
- Creating user accounts for new starters and initial IT induction and training
- Managing and creating content for the practice social media accounts and website
- Addressed Data Protection breaches and reviewed related procedures
Personal care assistant
Independent lives
Crawley, West Sussex
2023.04 - 2024.11
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Ensured clients were correctly taking prescribed medications, maintaining optimal health.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Operated hoists to move clients in and out of bed.
Assisted clients with daily household tasks including cleaning, laundry and food preparation.
Rides and attraction host
Tulleys Farm
Crawley, West Sussex
2023.09 - 2023.11
- Responded to urgent situations by liaising on a radio.
- Greeted customers with enthusiasm for positive ride experiences.
- Managing customer queue lines.
- Addressed queries regarding ride information and escalated complaints to manager.
Education
A-Levels - English Literature, Business Studies, Photography
The College of Richard Collyer
Horsham, West Sussex 09/2023 - 06/2025
Skills
- Accomplished communication skills, both written and verbal
- Ability to take initiative and work well under pressure
- Adequate knowledge in all areas of Microsoft Office, including Excel, Word, Outlook and PowerPoint
- Data entry and database management
- First line IT support and troubleshooting
Timeline
Information Support Administrator
Moatfield Surgery
2024.07 - Current
Rides and attraction host
Tulleys Farm
2023.09 - 2023.11
Personal care assistant
Independent lives
2023.04 - 2024.11
A-Levels - English Literature, Business Studies, Photography
The College of Richard Collyer
09/2023 - 06/2025