Lucy ARKWRIGHT

Responsibilities:

Leading Sales & Account Management team across UK

Leading expansion of Zen across UK via new market/channel/product launch

Achievements:

Scaled Zen Educate to 2nd biggest provider in education recruitment within 6 years

Helped >1000 Schools transition to an ethical, tech-led approach to sourcing staff

Supported with successful acquisition of 2 recruitment agencies

Responsibilities:

Establishing Customer Success and Customer Support department globally

Managed global customer base with focus on scaling existing contract value

Achievements:

Closed first PwC contract in UK

Delivered100% MRR retention

Responsibilities:

Establishing customer success structure across 3 markets; UK, DE & NL

Leading Top 20 partner programme for largest International Platform accounts

Achievements:

Delivered above target revenue for UK team for all quarters in 2018

Coordinated up-skilling across European regions for Customer Success org

Responsibilities:

Leading UK client services team for SaaS business

Supporting company-wide transition towards SaaS offering

via training and internal consultation

Achievements:

Team delivered 135% of target in first quarter

Roll out of product update, generating incremental spend across 5 UK accounts

Responsibilities:

Full ownership of Platform client support across the UK business

On-boarding, troubleshooting, campaign insights and beta product roll out

Achievements:

Launch of 7 Tier 1 clients, enabling >$1.39MM spend in 2016

Creation of client-on boarding process to decrease required training by 60%

Responsibilities:

Multi-faceted and consultative selling of all programmatic solutions

Achievements:

Awarded “Top EMEA Sales Manager” in 2014

Delivered 2x YoY growth for largest agency account in UK

Promoted twice within first sales position. Hit targets throughout whole tenure as a Sales IC.