Lucinda Bint
Gravesend,Kent
Summary
Results-driven professional with expertise in leadership, sales techniques, and staff recruitment. Demonstrates strong delegating abilities, team motivation, and a proven track record in staff development to drive organisational success. Adept at building customer relationships and leveraging product knowledge to enhance sales performance. Skilled in working both independently and collaboratively to achieve business objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Assistant manager
Ernest Jones
Bluewater, Kent
2025.07 - Current
- Provided support to manager during audits, ensuring accurate reports.
- Managed daily operations to ensure smooth running of shop floor.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Delegated tasks to team members efficiently improving overall productivity.
- Assisted in recruitment process to build an effective workforce.
- Fostered a positive work environment through effective leadership and team-building activities.
- Monitored sales performance regularly adjusting strategies as required.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Created a positive work environment, resulting in higher employee morale.
- Handled customer complaints effectively, restoring trust in our brand.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Increased staff productivity by providing comprehensive training.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Deputy Manager
Watches Of Switzerland Group
Southampton, Hampshire
2023.11 - 2025.04
- Lead and motivated team to increase sales, improve efficiency and deliver performance against KPIs and sales targets
- Ensured discounts and cost were kept within budget
- Managed and coached performance of colleagues, provided on spot feedback to improve and develop opportunities
- Delivered exceptional client experiences, both in store and at client events
- Represented the company at internal and external meetings
- Organised daily and weekly routine tasks in line with policies and procedures through delegation and participation
- Maintained visual merchandising to company standard
- Ensured the smooth running of the sales floor through effective floor management
Deputy Manager
Ernest Jones
Southampton, Hampshire
2022.08 - 2023.11
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Boosted team morale through effective communication and feedback systems.
- Provided guidance to junior staff, fostering professional growth and development.
- Managed daily operations for smooth running of the store.
- Enforced company policies for a safe and productive work environment.
- Collaborated with the manager to achieve organisational goals.
- Conducted performance evaluations, enhancing individual employee development.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
Store Manager
Ernest Jones
Portsmouth, Hampshire
2018.12 - 2022.08
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Implemented promotional displays to increase product visibility and sales.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Coached underperforming employees improving their job performance significantly.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
Education
AVCE - Performing Arts
Croydon College
Croydon 06.2003
GCSEs -
Riddlesdown High School
Purley, Croydon 1996.09 - 07/1999
GCSEs -
Coulsdon College
Coulsdon, Croydon 1999.09 - 07/2000
Skills
- Leadership skills
- Sales techniques
- Staff recruitment
- Strong delegating abilities
- Staff development
- Team motivation
- Product knowledge
- Customer relationship building
- Ability to work independently and as a team
Accomplishments
During my time as Assistant manager for Ernest Jones at Gatwick Airport I was awarded a company award for Sales Support team of the year.
Certification
During my 20 years of being in the jewellery industry I have acquired many qualifications including:
JET 1 jewellery qualification,
Diamond council of America qualification,
NVQ level 1 key skill in application of Number,
NVQ level 2 in customer service,
Level 2 award from the institute of learning and management for team leadership
Affiliations
- Heavy rock music, concerts/festivals & going to the theatre
- Reading
- T.V & Film particularly Horror movies
- Theme parks/scare mazes & Hallowe'en
Timeline
Assistant manager
Ernest Jones
2025.07 - Current
Deputy Manager
Watches Of Switzerland Group
2023.11 - 2025.04
Deputy Manager
Ernest Jones
2022.08 - 2023.11
Store Manager
Ernest Jones
2018.12 - 2022.08
GCSEs -
Coulsdon College
1999.09 - 07/2000
GCSEs -
Riddlesdown High School
1996.09 - 07/1999
AVCE - Performing Arts
Croydon College