Lucie Kneller
Newbury,Berkshire
Summary
A highly skilled and compassionate professional with a BSc in Psychology with Criminology (2:1) and an MSc in Applications of Psychology (Distinction). With extensive experience as a Recovery Practitioner, I have successfully worked with diverse populations, including adults, older adults, children, and young people, applying psychological theory to help them navigate recovery and enhance their well-being. I am dedicated to providing evidence-based interventions and building strong, empathetic relationships to empower clients and increase their resilience.
Overview
7
7
years of professional experience
Work history
Young Adults' Recovery Practitioner
Via
09.2024 - Current
- Work directly with families and children impacted by substance use, establishing rapport and building trust to facilitate the successful completion of CBT-based, solution focussed recovery programmes
- Facilitate a group focusing on empowering individuals to strengthen their resilience and protective factors for successful recovery
- Work collaboratively with local authorities to safeguard vulnerable children and adults
- Disseminate the work of our service, preparing communications for and increasing engagement with a range of audiences and stakeholders to broaden awareness of substance misuse and its associated harms. For example, educating children, teachers, foster carers, parents, and local authorities about substance awareness and harm reduction models, as well as subjects such as 'hidden harm' for children whose parents/carers use substances.
- Increasing stakeholder engagement. Encouraging referrals to our service in all relevant professional meetings attended, such as Child Protection conferences.
Recovery Practitioner (Bank)
Turning Point
04.2024 - 08.2024
- Conducted comprehensive assessments identifying and mitigating both the needs and risks of our clients with their consent, raising safeguarding concerns where needed
- Developed my skills in professional curiosity, exploring areas pertinent to clients' recovery, including safety/protective factors as well as risk factors that may have contributed to or be a hindrance in their recovery from substance misuse
- Worked extremely effectively under pressure within a strained service, utilising my time-management skills when tasked with rectifying a large overdue caseload by identifying and prioritising those who were most at-risk
Helper
Good Life Sorted Ltd
09.2023 - 08.2024
- Provided support to older adults in the community
- Worked closely 1-1 with individuals who had various risks and requirements e.g., mobility and health issues, dealing with emotional isolation; providing companionship and preventing loneliness to empower them in their day-to-day and lengthen their independence
- Used and developed my active listening skills to provide support to and build rapport with my clients
Placement Student
Turning Point
01.2024 - 03.2024
- Worked alongside and under the supervision of a Practitioner Psychologist to refine several modules in a 'Mood Management' programme for people experiencing substance misuse
- Assisted in facilitating weekly psychosocial workshops for a range of complex clients alongside peer mentors, who demonstrated how the expertise of those with lived experience can aid in eliciting change within this clientele
- Increased my awareness of how factors such as Adverse Childhood Experiences impact individuals throughout their lives, and where psychological theory sits and can be applied within these contexts through regular reflective practice
Customer Service Assistant
The Barn
Stanway
10.2019 - 03.2024
- Company Overview: A retail garden and lifestyle store
- Developed organisational skills by creating rota patterns, ordering from wholesalers on a larger scale and displaying stock
- Interacted with both customers and staff on a personal level, expanding my communication skills to deliver exceptional service
- Used initiative to diffuse any uncomfortable situations towards team members calmly whilst ensuring customers remained the priority
- Demonstrated adaptability by changing how the business ran as it grew, especially when adjusting the store for suitable COVID measures
Shift Manager, Waitress
Shillingford's
Pebmarsh
05.2019 - 10.2019
- Company Overview: A café which transitioned to a restaurant in the evenings
- Managed a small team on shift ensuring smooth running of the establishment whilst helping the growing team to get to grips with the job
- Developed my organisational skills by changing the restaurant to a practical and appropriate layout on a nightly basis
- Ensured customers were getting exceptional value for money in their experience of the restaurant / café
- Kept composure during exceptionally busy shifts
- Undertook stock take & ordering from wholesalers as well as conducting end of day reconciliation
- A café which transitioned to a restaurant in the evenings
Waitress
The Bull Hotel
Long Melford
04.2018 - 09.2018
- Company Overview: A pub and wedding venue
- Worked as a friendly, enthusiastic waitress delivering first-class service to customers in both a pub and wedding setting ensuring customers had excellent value for money
- Excelled in a busy environment, regularly serving 200+ customers between the pub and wedding hall in an evening
- Maintained cleanliness of establishment e.g
- Laundry, cleaning crockery & replenishing stock
- A pub and wedding venue
Education
MSc Applications of Psychology -
University of Suffolk
/2023 - /2024
BSc (Hons) Psychology with Criminology -
Nottingham Trent University
/2020 - /2023
A-Levels -
Colchester Sixth Form
/2017 - /2019
GCSEs -
Stour Valley Community School
/2012 - /2017
Skills
- Organisation
- Communication
- Adaptability
- Emotional Intelligence
- Empathy
- Resilience
Timeline
Young Adults' Recovery Practitioner
Via
09.2024 - Current
Recovery Practitioner (Bank)
Turning Point
04.2024 - 08.2024
Placement Student
Turning Point
01.2024 - 03.2024
Helper
Good Life Sorted Ltd
09.2023 - 08.2024
Customer Service Assistant
The Barn
10.2019 - 03.2024
Shift Manager, Waitress
Shillingford's
05.2019 - 10.2019
Waitress
The Bull Hotel
04.2018 - 09.2018
MSc Applications of Psychology -
University of Suffolk
/2023 - /2024
BSc (Hons) Psychology with Criminology -
Nottingham Trent University
/2020 - /2023
A-Levels -
Colchester Sixth Form
/2017 - /2019
GCSEs -
Stour Valley Community School
/2012 - /2017
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