Lucie Hinks
Ightham,Sevenoaks
Summary
Reliable and motivated professional with over 3 years of experience in customer serve, retail, and administrative support. Skilled in customer communication, email correspondence, order management, cash handling, stock control, and daily operations. Trusted with key holder responsibilities, including opening and closing the business and supporting the smooth running of the store in the absence of management. An organised and proactive individual with excellent communication, problem-solving, and time management skills, capable of working efficiently under pressure while delivering exceptional customer service.
Overview
4
4
years of professional experience
Work history
Barista / Senior Keyholder
Coffee Shop
Sevenoaks, Kent
2023.04 - 2026.07
- Open and close the shop
- Take responsibility for the shop when managers are not present
- Handle cash, operate the till, and complete end of day cash checks
- Order stock and check deliveries
- Deal with customer problems and solve issues during shifts
- Support and guide staff during busy periods
- Keep the shop clean, organized, and running smoothly
- Help train new team members and make sure daily tasks are completed
Kitchen porter
The Hilltop
Wrotham, Kent
2022.03 - 2022.04
- Cleaned work surfaces, ensured hygiene standards were met.
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
- Assisted chefs in food preparation for efficient meal service.
Education
Wrotham school
Wrotham, Kent 1 2017 - 1 2022
Skills
- Till use
- Customer service
- Multitasking
- Team player
- Ordering procedures
- Speedy and efficient
- Food preparation
- Calm under pressure
- Problem-solving
- Leadership
- Upselling
- Communication skills
- Knowledge of software
INTERESTS
Travel, Golf, Gym
ADDITIONAL INFORMATION
- Experienced in handling responsibility and working without supervision
- Comfortable working in fast paced environments
- Quick learner and able to adapt to new tasks
- Good problem-solving skills
- Flexible and able to work different shifts, including weekends and busy periods
- Confident dealing with customers and resolving issues
- Experience training or supporting new staff
- Able to remain calm under pressure
Timeline
Barista / Senior Keyholder
Coffee Shop
2023.04 - 2026.07
Kitchen porter
The Hilltop
2022.03 - 2022.04
Wrotham school
1 2017 - 1 2022