Lucie Henstock-Smith
Coulsdon,Surrey
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Customer Services Assistant
Pearroc Ltd
Croydon, Surrey
07.2021 - Current
- Liaised with wider management team to acquire excellent working understanding of Pearroc Ltd.
- Greeted customers and expertly handled any queries they may have.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Participated in staff meetings to discuss new developments.
- Liaised with team to develop strategies in improving customer service.
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded and processed customer data accurately.
- Transferred customer calls to respective department or personnel to address specific issues.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
- Attended many company events involving high and low end clients and assisted in making sure everyone was enjoying the event and had everything they needed.
Stagecoach Assistant
Stagecoach Sutton
Sutton, Surrey
03.2020 - 08.2023
- Assisted in teaching classes, including acting, singing and dancing for children between the age 4-12 years old.
- Took on additional tasks on manager's request.
- Gave personalised feedback to help individuals improve performance and identify areas for further practice.
- Helped to increase participant confidence by leading guided demonstrations and facilitating controlled and free practice.
- Managed inventory and maintenance of costumes and accessories.
- Implemented class rules, promoted mutual respect and used gentle discipline for productive and punctual classes.
- Inspired and encouraged students to explore different types of dance for creative expression.
- Upheld all studio guidelines and legal requirements.
- Explained and demonstrated complex dance moves and techniques, breaking up long sequences to aid memorisation.
- Utilised different styles of teaching to accommodate students of differing abilities.
- Set up studio and returned space to original state to promote timekeeping in shared workspace.
- Cultivated strong sense of teamwork, respect and support to encourage student commitment and participation levels.
- Used positive reinforcement to support underperforming students to achieve significant improvements.
- Prepared and delivered carefully crafted lessons to introduce students to technique and positions.
Education
A-Levels - Musical Theatre
Arts Educational School
London 09.2021 - 06.2023
GCSEs -
Sutton High School
Sutton 09.2016 - 06.2021
Skills
- Musical theatre
- Stage performance
- Skilled problem solver
- Pantomime
- Creative
- Charismatic
- Dedicated work ethic
- Exceptional customer service
- Team player
Timeline
A-Levels - Musical Theatre
Arts Educational School
09.2021 - 06.2023
Customer Services Assistant
Pearroc Ltd
07.2021 - Current
Stagecoach Assistant
Stagecoach Sutton
03.2020 - 08.2023
GCSEs -
Sutton High School
09.2016 - 06.2021
Similar Profiles
Ryan MayRyan May
Control Operator at Secom security companyControl Operator at Secom security company
Rob YatesRob Yates
Assets Surveyor at Raven Housing TrustAssets Surveyor at Raven Housing Trust
Aliyah KhanAliyah Khan
Intern at S and P globalIntern at S and P global
James BartlettJames Bartlett
Customer Services Assistant at Tesco PlcCustomer Services Assistant at Tesco Plc
Kunthmealea Chetana-PhannKunthmealea Chetana-Phann
Customer Services Assistant at Fish and RichardsonCustomer Services Assistant at Fish and Richardson