Lucia Ralph
Swindon,Swindon
Summary
Dedicated professional with extensive experience in customer service, hospitality, and working with children. Strong communication skills foster effective collaboration and drive positive customer experiences. Creative background in musical theatre and dance enhances presentation abilities. Organised and reliable, committed to continuous learning and delivering high-quality service.
Overview
4
4
years of professional experience
Work History
Front-of-House Team Member
Fish n Chicken
10.2024 - 07.2026
- Welcomed customers with friendly service, ensuring positive first impressions.
- Took customer orders accurately while addressing inquiries to enhance satisfaction.
- Collaborated with colleagues during busy periods to maintain smooth operations.
- Maintained high standards of cleanliness in customer and food-service areas.
- Packaged completed food orders carefully and correctly.
- Followed workplace hygiene and safety procedures.
- Developed confidence when communicating with a wide range of customers.
Bridal and Prom Assistant
Burr Bridal
07.2023 - 07.2024
- Assisted customers with prom dress fittings, ensuring a personalised and attentive service.
- Supported staff in delivering exceptional service during bridal appointments.
- Welcomed customers, fostering a friendly and comfortable environment for an enjoyable shopping experience.
- Provided polite and professional customer service.
- Reorganised and maintained clothing stock.
- Maintained cleanliness of fitting rooms and display areas tidy and presentable.
- Worked carefully with delicate and valuable clothing.
Teaching Assistant
Stage Right Centre for the Performing Arts
01.2022 - 01.2024
- Supervised children's activities and organised groups during lessons to enhance engagement and safety.
- Supported teacher in creating positive, enjoyable sessions that encouraged student participation.
- Assisted in teaching acrobatics to children, fostering skill development and confidence.
- Demonstrated movements and supported children as they developed new skills.
- Encouraged children to participate confidently and safely.
- Communicated instructions clearly and appropriately.
- Developed strong communication, teamwork and leadership skills.
Education
Musical Theatre -
Emil Dale
Letchworth Garden City, HRT01-2026
GCSE Qualifications - Dance, English Language, English Literature, Art, Combined Science, History, Mathematics
Bassingbourn Village College
Bassingbourn, CAM01-2024
Skills
- Customer service
- Customer experience
- Cash handling
- Stock management
- Customer feedback handling
- Customer area upkeep
- Time management
- Organisation
- Teamwork
- Cross-functional teamwork
- Problem solving
- Leadership
- Working with children
- Engagement techniques
- Clear communication
- Excellent communication
- Positive and approachable
- Excellent communication
- Positive and approachable
Custom
A strong interest in musical theatre, dance, acrobatics and performance. Participation in these activities has developed confidence, creativity, teamwork, commitment and the ability to perform effectively under pressure.
Hobbies and interests
I enjoy musical theatre, dance, acrobatics and live performance. These interests have developed my confidence, creativity, teamwork and discipline. I also enjoy working with children and have an interest in fashion and costume.
Timeline
Front-of-House Team Member
Fish n Chicken
10.2024 - 07.2026
Bridal and Prom Assistant
Burr Bridal
07.2023 - 07.2024
Teaching Assistant
Stage Right Centre for the Performing Arts
01.2022 - 01.2024
Musical Theatre -
Emil Dale
GCSE Qualifications - Dance, English Language, English Literature, Art, Combined Science, History, Mathematics
Bassingbourn Village College