Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lucas Harrison McMurdie

Northampton

Summary

I'm a dependable young adult who is hoping to find a apprenticeship or a job (full-time or part-time)who can be proven successful at managing multiple priorities with a positive attitude.

Confident in assisting customers and driving sales, bringing excellent communication and problem-solving skills to role. Adept at building rapport with clients and providing tailored solutions to meet their needs.

I'm experienced in customer engagement and sales with focus on delivering tailored solutions to clients.

Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.


Overview

2
2
years of professional experience

Work History

Sales Advisor

H&M
Northampton, Northamptonshire
11.2024 - Current
  • Resolved and helped customer complaints smoothly, maintaining store and customer policy
  • Monitored and communicated with customers whilst on shop floors whenever needed.
  • Worked extended hours during holiday season when asked to by line managers.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.


Hotel Training

staff power training
Northampton, Northamptonshire
07.2024 - 08.2024
  • Communicated ideas and information clearly
  • Worked productively with team members to achieve common goals.
  • Showed initiative and willingness to take on new challenges.
  • Identified and resolved issues using critical thinking and problem-solving skills.
  • Sought feedback actively and used it to improve performance.
  • Showed punctual skills

Retail assistant

CeX
Northampton, Northamptonshire
03.2024 - 07.2024
  • Followed store policies at all times whilst handling returns and exchanges, showing customer loyalty.
  • Handled cash register operations quickly and properly, reducing queue lengths at checkout.
  • Rotated item stock and doing returns frequently, reducing instances of expired or outdated inventory.
  • Delivered excellent customer service by answering queries and providing product information.
  • Totalled bills using maths skills and maintained accurate till count.
  • Always showed efficicent communication skills whenever a customer approached me.
  • Showed customers my knowledge on items sold in the store (games, films etc) so they can get understanding on what they are.
  • Accepted card, cash and cheque payments in the register system.
  • Requested, asked and checked customer IDs at checkout for age-restricted items.

Retail Assistant

Primark
Northampton, Northamptonshire
11.2023 - 02.2024
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assisted customers in locating specific items to boost satisfaction.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Followed company procedures and guidelines for smooth retail operations.
  • Took interest in customers' needs and concerns to provide a safe space for them individually
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Helped to prevent shoplifting by reporting suspicious behaviour activity without coming across as profiling or anti-social

Volunteer retail assistant

British Heart Foundation
Northampton, Northamptonshire
03.2023 - 11.2023
  • Tagged products quickly and accurately with price tags and stickers.
  • refreshed floor stock and processed deliveries promptly, maximising product availability for customers.
  • Ensured correct, consistent product pricing and labelling to avoid customer objections or confusion.
  • used clear labels and updated product labelling and pricing to reflect offers.
  • Advised customers on options to donate and volunteer, building store resources.
  • Accepted credit/debit card, cash in cashier register system
  • showed customer loyalty and polite communication at checkout.
  • Offered personal assistance to vulnerable customers

Education

A-Levels - Media (Television and Film)

Northampton College
Northampton, Northamptonshire
09.2021 - 08.2022

GCSEs - Maths

Malcolm Arnold Academy
Northampton
09.2015 - 08.2020

GCSEs - English Language

Malcolm Arnold Academy
Northampton, Northamptonshire
09.2015 - 08.2020

GCSEs - English literature

Malcolm Arnold Academy
Northampton
09.2015 - 08.2020

GCSEs - History

Malcolm Arnold Academy
Northampton
09.2018 - 08.2020

GCSEs - IT Software Development

Northampton College
Northampton
09.2020 - 09.2021

GCSEs - Business Studies

Malcolm Arnold Academy
Northampton, Northamptonshire
09.2018 - 08.2020

GCSEs - Health and Social Care

Malcolm Arnold academy
Northampton, Northamptonshire
09.2018 - 08.2020

GCSEs - English Speaking

Malcolm Arnold Academy
Northampton, Northamptonshire
02.2020 -

Skills

  • Problem-Solving
  • Multitasking Abilities
  • Teambuilding
  • Teamwork and Collaboration
  • Organization and Time Management
  • Self-Motivated
  • Dependable and Responsible
  • Excellent customer service
  • Time management
  • Responsive listening
  • Sales training
  • Product knowledge
  • Public speaking

References

References available upon request.

Timeline

Sales Advisor

H&M
11.2024 - Current

Hotel Training

staff power training
07.2024 - 08.2024

Retail assistant

CeX
03.2024 - 07.2024

Retail Assistant

Primark
11.2023 - 02.2024

Volunteer retail assistant

British Heart Foundation
03.2023 - 11.2023

A-Levels - Media (Television and Film)

Northampton College
09.2021 - 08.2022

GCSEs - IT Software Development

Northampton College
09.2020 - 09.2021

GCSEs - English Speaking

Malcolm Arnold Academy
02.2020 -

GCSEs - History

Malcolm Arnold Academy
09.2018 - 08.2020

GCSEs - Business Studies

Malcolm Arnold Academy
09.2018 - 08.2020

GCSEs - Health and Social Care

Malcolm Arnold academy
09.2018 - 08.2020

GCSEs - Maths

Malcolm Arnold Academy
09.2015 - 08.2020

GCSEs - English Language

Malcolm Arnold Academy
09.2015 - 08.2020

GCSEs - English literature

Malcolm Arnold Academy
09.2015 - 08.2020
Lucas Harrison McMurdie