Lucas Ford
Stoke-on-Trent,United Kingdom
Summary
23 Years experience in local authority parking enforcement. Responsible for the effective recruitment and training of officers, including civil enforcement, cash collection, cash counting, car park machine maintenance and cleansing.
Regularly attend meetings with key stakeholders and promote the service, listen to empathise with people's concerns and am able to effectively communicate the business objectives.
Experience of contract management and liaise with suppliers to ensure best service and value.
Driven to deliver a high quality customer experience, through customer engagement, staff training and a proactive hands-on approach.
Overview
32
32
years of professional experience
15
15
years of post-secondary education
Work history
Parking Enforcement Manager
Stoke on Trent City Council
Stoke-on-Trent, Staffordshire
07.2003 - Current
- Responsible for 63 parking staff. Responsible for recruitment and training of staff to high standard, resulting in better customer service. Circa 80k PCNs issued annually across Stoke on Trent and Staffordshire.
- Carried out performance reviews, identified areas for improvement, using internal policies to ensure fairness.
- Manage safe and secure collection of Pay and Display income from various pay stations, circa £1.9m per annum.
- Cultivated strong relationships with MP's, elected members, residents and businesses to enhance customer experience while ensuring enforcement priorities were met.
- Investigated and responded to customer complaints, in writing, by phone or in person.
- Implemented service efficiencies to reduce waste by using technology, while maintaining taxpayer value for money.
- Delegated tasks efficiently to maximise productivity.
- Project managed new initiatives within parking services including: City wide roll out of pay by phone, bus lane and red route camera enforcement and moving traffic enforcement.
- Managed contracts with suppliers to ensure best value.
- Analysed performance to inform new strategies and identify areas of improvement.
- Carried out regular reviews or risk assessments. Arranged toolbox talks with staff to promote awareness of their Health and Safety responsibilities.
- Represented Stoke on Trent City Council at events and seminars, networking and sharing best practice.
Market Planning Manager
Royal Doulton
Stoke-on-Trent, Staffordshire
10.2001 - 07.2003
- Responsible for demand planning for overseas markets in Australia and Japan.
- Ensured market sales forecasts were fed into manufacturing plans and deliveries to markets were made on time, in full, to meet product launch dates.
- Regular reviews with colleagues overseas, including use of video calls and overseas visits.
Central Data Planning Manager
Royal Doulton
Stoke-on-Trent, Staffordshire
03.1999 - 10.2001
- Responsible for data integrity of Royal Doulton's manufacturing resource planning database.
- Ensuring all components of new products were available in the system to allow global product launch dates to be met.
Work Study Engineer
Royal Doulton
Stoke-on-Trent, Staffordshire
03.1994 - 03.1999
- Monitor, record and observe manufacturing processes to identify areas of improvement to maximise efficiencies and reduce process waste.
Education
Bachelor of Arts - Business Management
Staffordshire University
Stoke-on-Trent 09.2004 - 06.2006
Diploma of Higher Education - Management
Staffordshire University
Stoke-on-Trent 09.1997 - 06.2000
Certificate of Higher Education - Management Services
Institute of Management Services
Nottingham 07.1995 - 07.1995
A-Levels - English
City of Stoke on Trent Sixth Form College
Stoke-on-Trent 09.1991 - 08.1993
A-Levels - Classical Civilisation
City of Stoke on Trent Sixth Form College
Stoke-on-Trent 09.1991 - 08.1993
GCSEs - Geography
City of Stoke on Trent Sixth Form College
Stoke-on-Trent 09.1990 - 08.1992
GCSEs - Maths
City of Stoke on Trent Sixth Form College
Stoke-on-Trent 09.1990 - 08.1991
GCSEs - Biology
City of Stoke on Trent Sixth Form College
Stoke-on-Trent 09.1990 - 08.1991
GCSEs - General Studies
City of Stoke on Trent Sixth Form College
Stoke-on-Trent 09.1990 - 08.1991
GCSEs - English Language and Literature
Newcastle under Lyme School
Newcastle-under-Lyme, Staffordshire 09.1988 - 08.1990
Skills
- Knowledge of regulatory standards and internal policies
- Interpersonal effectiveness by nurturing internal and external relationships to achieve objectives
- Influential communication with partner agencies and stakeholders to convey corporate objectives
- Customer relationship management, showing understanding and empathy while sticking to core business needs
- Staff recruitment, identifying business needs and ensuring effective staff selection, training and retention
- Safety consciousness, developing, communicating and evaluating risk assessments and safe systems of work
Affiliations
In my spare time I love to walk my dogs and explore the outdoors. I am a regular visitor to Hampshire and Dorset and am in awe of the beauty of the New Forest and surrounding area.
Timeline
Bachelor of Arts - Business Management
Staffordshire University
09.2004 - 06.2006
Parking Enforcement Manager
Stoke on Trent City Council
07.2003 - Current
Market Planning Manager
Royal Doulton
10.2001 - 07.2003
Central Data Planning Manager
Royal Doulton
03.1999 - 10.2001
Diploma of Higher Education - Management
Staffordshire University
09.1997 - 06.2000
Certificate of Higher Education - Management Services
Institute of Management Services
07.1995 - 07.1995
Work Study Engineer
Royal Doulton
03.1994 - 03.1999
A-Levels - English
City of Stoke on Trent Sixth Form College
09.1991 - 08.1993
A-Levels - Classical Civilisation
City of Stoke on Trent Sixth Form College
09.1991 - 08.1993
GCSEs - Geography
City of Stoke on Trent Sixth Form College
09.1990 - 08.1992
GCSEs - Maths
City of Stoke on Trent Sixth Form College
09.1990 - 08.1991
GCSEs - Biology
City of Stoke on Trent Sixth Form College
09.1990 - 08.1991
GCSEs - General Studies
City of Stoke on Trent Sixth Form College
09.1990 - 08.1991
GCSEs - English Language and Literature
Newcastle under Lyme School
09.1988 - 08.1990