Louise Verguson
Rayne,Essex
Summary
Dedicated individual with excellent communication and organisational skills. Professional and confident person with a calm ,friendly demeanour and a strong eye for detail. Possess a wealth of customer facing experience and work well as part of a team. Used to working efficiently,being able to prioritise various duties and possess exemplary time management skills.
Overview
33
33
years of professional experience
7
7
years of post-secondary education
Work history
Higher Level Teaching Assistant
St.Francis RC Primary School
Braintree, Essex
2016.04 - Current
- Prepare teaching resources and materials for effective lessons.
- Assist teachers daily, ensuring that the classroom is an inclusive learning environment for all children.
- Reinforce positive behaviour within the classroom/school.
- Maintain sensitivity towards students with additional needs.Trying to continually improve their development, confidence and independence.
- Provide care to all children, ensuring a safe and supportive school environment.
Office Administrator
Oven Concepts Ltd
Braintree, Essex
2013.12 - 2015.03
- Coordinated customer appointments within a small but active office.
- Completed data entry tasks accurately, ensuring records were maintained.
- Resolved customer queries promptly.
- Handled all correspondence, providing timely responses to all enquiries.
- Answered a high-volume of daily telephone and email enquiries.
- Organised filing systems and maintained records and documentation using Microsoft word and Excel.
- Help to ensure a positive work environment using clear communication skills.
Sales Representative
Herts and Essex Newspaper Group
Bishops Stortford, Hertfordshire
2002.04 - 2005.01
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Discussed product features and benefits with customers, helping them to make informed purchasing decisions.
- Identified potential local leads, resulting in improved sales performance.
- Optimised sales presentations using persuasive communication techniques.
- Fostered customer relationships through strong communication skills.
- Resolved customer concerns promptly and effectively to maintain clients.
Senior Cabin Crew Trainer
British World Airlines
Stansted Airport, Essex
1994.04 - 2002.12
- Coordinated with senior management to develop a well-rounded training programme encompassing all aspects of cabin crew duties.
- Facilitated first aid workshops,to help prepared crew for medical emergencies onboard.
- Created an encouraging atmosphere during training sessions to help better participant involvement.
- Conducted role-plays and simulations to instil practical skills in the trainees.
- Greeted customers warmly and professionally.Providing friendly service, leading crew by example.
- Set positive examples for crew members by demonstrating quality service at all times.
- Managed conflict resolutions with passengers and crew to promote a positive and professional environment.
- Maintained course records covering attendance, participation and grades.
Management Trainee
John Lewis Partnership
Welwyn Garden City, Hertfordshire
1992.12 - 1994.04
- Ensured compliance with company policies and regulations.
- Maintained high standards of professionalism at all times.
- Managed challenging situations, leading to more positive outcomes.
- Developed leadership skills for improved project execution.
- Achieved efficient teamwork by facilitating clear communication amongst members.
Education
Teaching Assistant Diploma-passed with merit. -
Cambridge Open College
A-Levels and GCSE's - including Maths and English. -
St. Mary's RC SChool
Bishop's Stortford, Hertfordshire 1985.09 - 1992.07
Skills
- Paediatric First Aid trained
- Punctual and reliable
- Strong interpersonal skills
- Confident dealing with difficult situations
- Assertive
- Professional demeanour
- Clear communication skills
- Remain calm whilst under pressure
Affiliations
- Exercising , cooking, travelling and socialising.
Timeline
Higher Level Teaching Assistant
St.Francis RC Primary School
2016.04 - Current
Office Administrator
Oven Concepts Ltd
2013.12 - 2015.03
Sales Representative
Herts and Essex Newspaper Group
2002.04 - 2005.01
Senior Cabin Crew Trainer
British World Airlines
1994.04 - 2002.12
Management Trainee
John Lewis Partnership
1992.12 - 1994.04
A-Levels and GCSE's - including Maths and English. -
St. Mary's RC SChool
1985.09 - 1992.07
Teaching Assistant Diploma-passed with merit. -
Cambridge Open College