Louise Tucker
Harold Wood,Havering
Summary
I am a dedicated healthcare professional with extensive expertise in strategic healthcare planning and clinical governance understanding. I am able to demonstrate exceptional leadership competence and resilience in high-pressure situations, ensuring quality improvement proficiency and adherence to ward ethics. Skilled in multidisciplinary collaboration, infection control standards, and patient care assurance, with a strong focus on doctor-nurse relationship building and patient advocacy. I am committed to enhancing clinical service supervision through effective staff management, employee training and development, and risk assessment techniques. Career goals include advancing strategic leadership capabilities to drive excellence in healthcare delivery.
Driven and compassionate, bringing outstanding leadership and communication skills critical for Ward Manager/Hospital Manager role. Demonstrates strong organisational abilities and capacity to manage and mentor healthcare teams effectively. Committed to enhancing patient care and operational efficiency in Leadership role.
Overview
37
37
years of professional experience
3
3
years of post-secondary education
Work history
Ward Manager/RMN
Priory, Suttons Manor Hospital
Romford, Essex
08.2004 - 11.2025
- Improved patient care by implementing efficient ward management practices.
- Provided leadership for effective team performance.
- Handled emergency situations calmly, ensuring safety and well-being of patients and staff.
- Maintained accurate records keeping track of patients' progress effectively.
- Supervised clinical tasks to maintain quality patient care across shifts.
- Actively participated in hospital-wide initiatives leading towards improved healthcare services.
- Managed resources efficiently to optimise healthcare delivery.
- Oversaw patient admissions and discharges for seamless transitions of care.
- Established a safe environment, contributing to improved patient recovery rates.
- Coordinated daily operations to ensure smooth ward functioning.
- Enhanced nursing standards with regular staff training sessions.
- Fostered a culture of continuous improvement within the team through active encouragement and support.
- Assisted in recruitment processes, selecting highly competent nursing staff for the ward.
- Participated in audits regularly, meeting national health service requirements consistently.
- Ensured compliance with all hospital policies and procedures, promoting a professional work environment.
- Implemented infection control measures, maintaining high hygiene standards in the ward.
- Conducted regular meetings, fostering open communication among staff members.
- Administered staff scheduling, planning rotas to reflect skill mix against patient acuity and workload demand.
- Managed complaints, ensuring ward team proactively engaged with patients and families to achieve best outcome.
- Maintained a safe ward environment by ensuring standards of cleanliness in clinical areas.
- Liaised with other departments for coordinated healthcare services.
- Drove patient care quality improvement by ensuring timely completion of clinical documentation.
- Facilitated efficient ward operations by maintaining stock control, promptly re-ordering low-stock medication and supplies.
- Guaranteed ongoing availability, participating in on-call system to provide first point of contact for ward staff.
- Implemented personal development plans to improve staff satisfaction.
- Introduced Employee Assistance Programme (EAP) to ensure staff wellbeing.
- Kept to strict patient confidentiality policies regarding patient records and information.
- Scanned clinical letters and hospital letters securely into patient records.
Patient Liaison Officer
Suttons Manor Hospital
Romford, Essex
02.1989 - 01.1995
- Facilitated smooth communications between departments for better coordination.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Handled sensitive information with discretion and professionalism.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Prepared notices, plans and charts to support presentations.
- Promoted budget adherence through periodic audits.
- Liaised between patients and healthcare professionals, resulting in improved communication.
- Prepared necessary documentation to speed up insurance claim approvals.
- Maintained confidentiality and compliance standards for optimised patient care.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Worked with patients and families to develop future plans and discuss care actions.
- Worked with recruitment personnel to provide sufficient current and future staffing levels.
- Supervised small groups of adults with additional mental health needs in assigned therapy groups.
Education
Diploma of Higher Education - Mental Health Nursing
London South Bank University
London, England 09.2009 - 08.2012
Skills
- Duty rostering
- Leadership competence
- Strategic healthcare planning
- Ward ethics adherence
- Resilience in high-pressure situations
- Doctor-Nurse relationship building
- Quality improvement proficiency
- Discretion handling
- Scheduling staff rotations
- Ethical conduct
- Clinical governance understanding
- Patient care assurance
- Patient assessment expertise
- Empathy and compassion
- Care plan evaluation
- Budgeting knowledge
- Ward management
- Clinical service supervision
- Absence management
- Patient advocacy
- Clinical stock control
- Staff management
- Multidisciplinary collaboration
- Infection control standards
- Strategic leadership
- Employee training and development
- Risk assessment techniques
- Cultural awareness
- Team Leadership
- Interpersonal communication
Timeline
Diploma of Higher Education - Mental Health Nursing
London South Bank University
09.2009 - 08.2012
Ward Manager/RMN
Priory, Suttons Manor Hospital
08.2004 - 11.2025
Patient Liaison Officer
Suttons Manor Hospital
02.1989 - 01.1995