- Enjoy time with my family swimming, cycling and walking our dog
- Enjoy socalising with friends
- Enjoy a nice spa day/weekend and treatments
- Like reading a good book and playing all kinds of music
Louise Swallow
Worksop,Nottinghamshire
Summary
Results-driven Company Director with expertise in regulatory compliance, client relations, and strategic planning. Skilled in enhancing organisational compliance and customer satisfaction through effective communication and leadership. Experienced in financial oversight and managing complex operations since 2010, with a background in maintaining accurate financial records and timely payments as a Purchase Ledger Clerk.
Overview
36
36
years of professional experience
Work History
Company Director
Clowne Test and Repair Centre Ltd
Chesterfield, Derbyshire
03.2010 - Current
- Ensured compliance with regulations and internal requirements, safeguarding organisational integrity.
- Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives.
- Oversaw day-to-day functioning of [Type] operation.
- Answered incoming calls, provided relevant information, and redirected calls to respective personnel, maintaining professionalism.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors and members of the public.
- Managed front desk operations, greeting visitors and directing them to appropriate departments or individuals.
- Responded to customers' questions politely on phone and in person to enhance customer satisfaction.
- Performed filing duties to keep company documents organised and easy to retrieve.
- Organised and updated master calendar of appointments, meetings and events.
- Kept reception area neat and tidy at all times to create positive first impressions on visitors.
- Maintained inventory of office supplies, placing orders for low stock items and verifying receipt of supplies.
- Updated databases with visitor and client information, ensuring accuracy and confidentiality of records.
- Managed inventory of office supplies, placing orders for low stock items and confirming deliveries.
- Stayed updated on company products and services to provide customers with accurate information.
- Verified secure locking of all doors and windows in general office areas after office hours.
- Welcomed guests and clients in a friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Captured and processed client information, entering data into online systems for wider company use.
- Directed clerical tasks, including copying, faxing and file management.
- Monitored office supplies inventory, placing orders before stock depletion to avoid disruptions.
- Helped source vendors for office supplies or service needs.
Purchase Ledger Clerk
Auto Windscreens
Chesterfield, Derbyshire
01.2005 - 12.2010
- Managed client accounts, processed invoices, and monitored payments to maintain accurate financial records.
- Resolved client issues by verifying billing discrepancies, ensuring accurate financial transactions.
- Updated client information in database systems to ensure accuracy of contact details and account specifications.
- Confirmed correctness of names, dates, information and facts before inputting data.
- Kept track of statements provided by clients, suppliers and internal employees and verified accuracy.
- Received, processed and reconciled invoices in financial management system and generated timely payments.
- Entered and processed transactions accurately to assist finance team.
- Managed supplier accounts efficiently, meeting all payment deadlines.
- Managed incoming payment workloads, ensuring all invoices were processed and paid in a timely manner.
- Conducted all PL clerking responsibilities using various accounting software, including [Software] and [Software].
- Prepared weekly payment runs, ensuring timely payments to suppliers and maintaining cash flow.
- Checked and documented expense claims for timely processing and payment.
- Set up supplier accounts efficiently, preparing and filing relevant documentation.
- Responded to payment, invoice and other finance queries over email, phone and letter promptly.
- Engaged in continuous professional development to improve skills and knowledge relevant to the role.
- Reconciled accounts monthly using [Software].
- Processed supplier invoices, verified financial data for use in maintaining accounts payable records.
- Coordinated with suppliers to address invoice discrepancies and payment delays, enhancing supplier relations.
- Prepared robust creditor reports and followed up with accounts in arrears.
- Managed and quickly responded to queries and concerns within Purchase Ledger mailboxes.
Purchase Ledger Clerk
Plaxtons
Worksop, Nottinghamshire
11.1990 - 12.2005
- Managed accounts payable and receivable according to terms of agreements.
- Received, processed and reconciled invoices in financial management system and generated timely payments.
- Reconciled purchase orders, invoices, and delivery notes to maintain accurate financial records.
- Queried and processed supplier payments by cheque and BACs.
- Coordinated with finance department to reconcile accounts and resolve discrepancies in billing statements.
- Facilitated communication with suppliers to clarify and rectify issues regarding invoices and payment issues.
- Collaborated with the purchasing department to reconcile purchase order discrepancies.
- Kept track of statements provided by clients, suppliers and internal employees and verified accuracy.
- Analysed data for accuracy before inputting into system.
- Confirmed correctness of names, dates, information and facts before inputting data.
- Updated client information in database systems to ensure accuracy of contact details and account specifications.
- Responded to payment, invoice and other finance queries over email, phone and letter promptly.
- Managed incoming payment workloads, ensuring all invoices were processed and paid in a timely manner.
- Maintained positive relationships with both suppliers and work colleagues.
- Organised and maintained files for each client account, ensuring confidentiality and ease of access for authorised personnel.
- Worked diligently to assist accounting team by compiling and analysing data and tracking client information.
- Disbursed payments from petty cash.
- Reviewed and updated supplier details in the accounting system to keep records current.
- Coordinated correction of invoices, account details and credit note errors, making contact with suppliers where appropriate.
- Performed filing, data entry and record keeping of client files
Education
North Anston Primary School
SheffieldDinninton Comprehensive School
SheffieldSkills
- Strategic planning
- Financial oversight
- Regulatory compliance
- Client relationship management
- Team leadership
- Effective communication
- Excellent communication skills
- Excellent time management skills
- Multi-tasking ability
- Excellent work ethic
- People-oriented
Interests
Additional Information
- I was a company director of mine and my husbands MOT testing station and garage workshop, so pretty much did all administration jobs etc. Only thing I didn't do was the MOT's and garage jobs (obviously) :)
Timeline
Company Director
Clowne Test and Repair Centre Ltd
03.2010 - Current
Purchase Ledger Clerk
Auto Windscreens
01.2005 - 12.2010
Purchase Ledger Clerk
Plaxtons
11.1990 - 12.2005
North Anston Primary School
Dinninton Comprehensive School