Louise Loveday
Norwich
Summary
Accomplished professional with over ten years in events and hospitality management, specializing in project management and customer service. Achieved weekly savings of £10k through effective staff planning and shift organization. Holds multiple certifications, including NVQ in Healthcare & Wellness and IOSH Health & Safety. Extensive experience in volunteer roles supporting the elderly and individuals with learning difficulties, known for strong relationship-building and time management skills.
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work history
Healthcare & Wellness Specialist
Boots
Chaplefield, Norwich
2024.10 - 2026.08
- Provide expert, in-store advice on health and wellness products
- Acted as a brand ambassador and assists customers with tailored health solutions.
- Use key core skills for relationship building such as empathy and passion.
- Drive sales
- Work effectively within the pharmacy team
- Trained in dispensary
Production Planner
The Big Prawn Company
Melton Constable
2022.02 - 2023.11
- Report to the Operations Manager
- Plan production tasks and schedules according to ensure timely fulfilment of customer orders.
- Work with management in coordinating and planning production activities to improve run time.
- Adjust planning and scheduling processes as required to minimise set-ups and maximise up time
- Raise work orders for production matching the plan as detailed on the day prior to scheduled production
- Coordinate with Operations, Production and Purchasing to ensure plan is achievable and work with these key stakeholders if any changes are required
- Monitor the execution of production plan and resolve any potential issues in a timely fashion.
- Analyse back orders, current orders, and upcoming orders to prioritise, plan, and schedule the production operations.
- Plan inventory management processes to avoid shortages and excesses.
- Analyse delays and interruptions and accordingly adjust production schedule to meet deadlines.
- Adhere to company standards and production policies to meet company objectives.
- Maintain reports for production planning activities and sequences.
- To undertake any other tasks deems necessary to assist the Planning Department and projects to assist the business
Customer Service Advisor (Temp)
Virgin Wines
Norwich
2021.11 - 2021.12
- Assist customers with a warm and professional attitude
- Manage customer accounts
- Write call centre scripts
- Handle emails, inbound calls, and outbound calls
- Kept records of customer complaints
- Monitored claims and physician-related services
- Handled billing issues and order inquiries
Shift Lead (Production Manager)
Norfolk Feather Company
Diss
2014.09 - 2021.11
- Ensuring that employee's behaviour and conduct meet the requirements of the business
- Making first line localized decisions on individuals or area safety, welfare and operational matters
- Utilizing shift resources or call out procedure to ensure that product/process and equipment issues are resolved on shift or contained for effective resolution on the next day shift
- Ensuring that priorities, targets and standards operating procedures are managed too successful completion within the structures of production
- Inducting and training new production or delivery line employees on the process or workflows and doing performance reviews
- Lead and motivate the team to create a high-performance culture were improvement suggestions are embraced
- Creating and execute production equipment and taking responsibility for its maintenance
- Strive to reduce expenses and increase productivity across all product lines
- Administration & Customer service duties
- Filing and bookkeeping
- Preparing, organising and storing information in paper and digital form
- Dealing with queries on the phone and by email
- Greeting visitors at reception Managing diaries, scheduling meetings and booking rooms
Partner - Outdoor catering/Event Planner
Gourmet Grub
Norfolk, Suffolk & Essex
2016.01 - 2019.01
- Identifying client’s requirements and expectations for each event.
- Brainstorming and implementing event concepts and themes.
- Preparing event budgets and processing invoices.
- Researching and booking venues.
- Organizing suppliers, caterers, staff, and entertainment.
- Coordinating all logistical elements of the event.
- Managing set-up, tear-down, and clean-up operations.
- Anticipating attendee needs and making preparations against potential risks.
- Developing post-event reports on the effectiveness of each event.
- Manage the food and beverage provision for functions and events.
- Supervise catering and waiting staff at functions.
- Recruit and train permanent and casual staff.
- Organise, lead and motivate the catering team.
- Ensure health and safety regulations are strictly observed.
- Budget and establish financial targets and forecasts.
- Monitor the quality of the product and service provided.
- Keep financial and administrative records and monitor spending levels.
- Maintain stock levels and order new supplies as required.
- Interact with customers if involved with front of house, work.
- Liaise with suppliers and clients.
- Negotiate contracts with customers, assess their requirements and ensure they're satisfied with the service delivered (in contract catering).
- Ensure compliance with all fire, licensing and employment regulations.
- Maximise sales and meet profit and financial expectations.
Bar Manager
The Park Hotel
Diss
2008.05 - 2014.08
- Maintain inventory
- Create drinks and food menus
- Organise employees schedules
- Ensure bar is well-stocked and clean
- Track customer behaviour and sales
- Maintain budget and monitor cost
- Select and purchases liquor and other supplies
- Oversee all staff, including bartenders and barbacks, and, in some cases, bouncers, waiting staff, and/or kitchen staff
- Hire, train, promote, and when necessary, discipline or fire
- POS display handling & organizing, Handling of deliveries
- Maintaining administrative system up to date
- Maintaining high standards of customer service daily via telephone, email, social media platforms & face to face
- Kitchen duties - preparation of buffets & breakfast duties
- Electronic till operation, cash handling & banking
- Recruiting, Training & Motivating staff
- Dealing with difficult customers
- Cocktail training and masterclass
- Preparing, organizing & overseeing large & small functions from weddings to conferences
- Work closely with clients to understand what they want in the event
- Conduct a pre- and post-event analysis to be able to plan properly and to also be able to improve in different areas
- Create proposals for each event and make sure that the proposal is submitted on or before deadline
- Responsible for assigning duties to other members of staff where and when it is necessary
- Maintain good relationship with various vendors involved in the event
- Put in place some contingency plans in case of unforeseen scenarios or mishaps during an event
- Coordinate all forms of entertainment for the event, like music and guest speakers, or performers as the case may be
- Plan events in line with the budget drawn-up for the event
- Supervise activities going on during events; welcome guests and serve as the “problem-solver” on the day
- Ensure events are well publicized if the client requires it
Education
Certificate of Higher Education - NVQ Level 2 & 3 in Beauty Therapy
Waltham Forest College
London 2002.07 - 2004.06
GCSE’s - undefined
Walthamstow School for Girls
LondonSkills
- NVQ Healthcare & Wellness Specialist
- NVQ Level 2 in principles of Team Leading
- Iosh Health & Safety at Work Level 1
- Fire Marshal/Safety
- First Aider
- Saving 10k a week within wages due to staff planning & shift organisation
- 1-year voluntary working with the elderly
- 2-year voluntary working with adults with learning difficulties
- 10 years working in Events/Hospitality
- 10 years working within a management role
- Professional and confident demeanour with ability to build relationships
- Ability to remain calm and work to consistently high standards under pressure
- Excellent time management skills and ability to multi-task and prioritize
- Project management
- Customer Service
- Shift Management
References
References available upon request
Timeline
Healthcare & Wellness Specialist
Boots
2024.10 - 2026.08
Production Planner
The Big Prawn Company
2022.02 - 2023.11
Customer Service Advisor (Temp)
Virgin Wines
2021.11 - 2021.12
Partner - Outdoor catering/Event Planner
Gourmet Grub
2016.01 - 2019.01
Shift Lead (Production Manager)
Norfolk Feather Company
2014.09 - 2021.11
Bar Manager
The Park Hotel
2008.05 - 2014.08
Certificate of Higher Education - NVQ Level 2 & 3 in Beauty Therapy
Waltham Forest College
2002.07 - 2004.06
GCSE’s - undefined
Walthamstow School for Girls