Louise Langham-Ready
Summary
An enthusiastic and personable professional with over eight years' experience working in fast-paced customer-facing and operational environments. Skilled in building strong relationships, communicating with people from all backgrounds and resolving challenges calmly and professionally. Experienced in leadership, coaching colleagues, managing competing priorities and deliveries world-class customer service under pressure.
Recognised with Two Life Saving Awards from Samaritans for responding to emergency situations with empathy and professionalism. Enjoy working with people, building rapport and helping others achieve positive outcomes,
I am now looking to bring my communication, organisational and relationship-building skills into recruitment where I can help candidates find rewarding careers while supporting clients in attracting the right talent.
Overview
10
10
years of professional experience
Work history
Goods In Operative
Pets Corner
2025.06 - Current
Receive, inspect and accurately book in deliveries using warehouse systems. Process both small and bulk deliveries efficiently while maintaining stock accuracy.
Operate Forklift and VNA trucks safely in accordance with company procedures. Follow health and safety policies while working at height and within busy warehouse environments.
Support wider warehouse team to ensure products are available for customer demand.
Station Team Leader
Southern Railway
2024.01 - 2025.04
Led daily station operations while supporting and supervising colleagues. Ensured compliance with railway safety procedures and security protocols.
Conducted dispatch observations and provided coaching and feedback to team members. Qualified in coupling and uncoupling trains.
Managed emergency situations and customer incidents calmly and professionally, and communicated operational updates from control to station staff.
General Purpose Relief
Chiltern Railways
2017.09 - 2024.01
Working across dispatch, ticket office and gateline operations.
Dispatched trains safely ad efficiently while maintaining operational standards.
Completed HOT and WHAT security protocols. Assisted passengers, including those requiring additional support.
Trained in First Aid, disability awareness and suicide prevention.
Responded calmly to disruption, emergencies, and conflict situations. Worked effectively under pressure while maintaining excellent customer service.
Barista
Gourmet Coffee Bar & Kitchen
2016.10 - 2017.09
Prepared high-quality foods and beverages in a busy railway station cafe. Delivered excellent customer service in a fast-paced environment.
Maintained cleanliness and food hygiene standards. Assisted with stock ordering, rota planning and daily cash handling.
Education
GCSEs -
Holy Trinity C of E Secondary School
09/2009 - 07/2014
Skills
- Health and Safety Compliance
- Time Management
- Excellent Communication
- Attention to Detail
- First Aid Awareness
- Customer Service
- Problem Solving
- Working Under Pressure
- Initiative taking
Accomplishments
- Awarded Two Life Saving Awards by Samaritans for responding to emergency situations while working on the railway.
- Promoted to Station Team Leader, recognising leadership and operational performance.
- Qualified Forklift and VNA truck operator.
- Extensive experience working safely within safety-critical environments.
Interests
- Meeting new people and building relationships
- Fundraising Events for Charity
- Travelling
- Football
Timeline
Goods In Operative
Pets Corner
2025.06 - Current
Station Team Leader
Southern Railway
2024.01 - 2025.04
General Purpose Relief
Chiltern Railways
2017.09 - 2024.01
Barista
Gourmet Coffee Bar & Kitchen
2016.10 - 2017.09
GCSEs -
Holy Trinity C of E Secondary School
09/2009 - 07/2014