Louise Keen
Maldon,Essex
Summary
I am an enthusiastic person with a background in retail, customer service and good knowledge of teamwork, resolving customer problems and working to increase success through effective work strategies. I am organised, dependable and successful at managing multiple priorities with positive attitude.
A Driven professional with keen ability to lead teams and foster productive work environments. Demonstrating strong organisational skills, ensuring smooth operations. Aims to enhance team performance and contribute to company success.
Overview
21
21
years of professional experience
Work history
Client Support Centre Supervisor
Goddard Veterinary Group / Vet Partners
Woodford , Essex
2019.03 - Current
Clinical Supervisor of the company Central Support Centre.
Overseeing call handler and branch enquiries.
Managing the rescheduling of appointments as necessary.
Triaging and appropriately booking appointments or referring to hospitals as needed.
Managing the department rota, holidays and absences.
Dealing with telephone calls, emails and the company watsapp messaging services on a daily basis.
RVN
Rase Vets
Market Rasen , Lincs
2018.05 - 2019.03
Front of house RVN. Running nurse consults, assisting the vets during consultations and filling in with small animal, equine and farm help where needed.
RVN
Goddard Veterinary Group
South Woodford , London
2008.01 - 2018.05
Day to day running of the branch. To include all reception duties, all surgical duties.
Ordering and stock take. Daily cashing up.
Liaising with other branches and hospitals where needed.
Receptionist
Forest Vets
Epping, Essex
2007.07 - 2008.01
Head Dog Groomer
Orwell Veterinary Group
Ipswich, Suffolk
2006.06 - 2007.07
Retail assistant
Babies R Us
Ipswich, Suffolk
2005.02 - 2006.06
Education
Diploma of Higher Education - RVN
City of Islington College
London07.2016
Advanced Certificate - Feline Behavior AdvCertFB
ISFM
London03.2024
CertNCS (VCC) - Non Clinical
Colourful CPD
London06.2024
Diploma - Dog Grooming
Stonebridge Associate College
London10.2000
Skills
- Leadership
- Health and Safety Compliance
- Continuous improvement
- Workforce training
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Telephone, email and watsapp messaging communication experience
- Managing diaries
- Booking appointments
- Managing team rota
- Carrying out 1-1’s
- Long term experience as an RVN in multiple areas of the industry
Accomplishments
Registered Veterinary nurse with experience in many areas of the field.
Volunteer placements in South Africa. Working in wildlife rehabilitation and shark conservation.
Affiliations
- A keen Gardner, I enjoy the outdoors, walking, exploring new places. I enjoy arts and crafts and travelling.
Timeline
Client Support Centre Supervisor
Goddard Veterinary Group / Vet Partners
2019.03 - Current
RVN
Rase Vets
2018.05 - 2019.03
RVN
Goddard Veterinary Group
2008.01 - 2018.05
Receptionist
Forest Vets
2007.07 - 2008.01
Head Dog Groomer
Orwell Veterinary Group
2006.06 - 2007.07
Retail assistant
Babies R Us
2005.02 - 2006.06
Diploma of Higher Education - RVN
City of Islington College
Advanced Certificate - Feline Behavior AdvCertFB
ISFM
CertNCS (VCC) - Non Clinical
Colourful CPD
Diploma - Dog Grooming
Stonebridge Associate College