Louise Higson
Burnley,Lancashire
Summary
Compassionate professional with significant experience in providing home care support, focusing on enhancing quality of life for clients. Skilled in personal care, medication management, and creating tailored care plans that promote independence and well-being. Cleans and organizes Kitchen and living areas. Committed to delivering empathetic and comprehensive care through strong communication and problem-solving abilities.
Overview
32
32
years of professional experience
29
29
years of post-secondary education
Work History
Home care assistant
Family
Burnley, Lancashire
06.2017 - 01.2021
- Assisted senior clients with daily routines for improved quality of life.
- Maintained clean surroundings, promoting a healthy living space for elderly clients.
- Enhanced client mobility with appropriate physical exercises.
- Coordinated transport to hospital visits or shopping trips, facilitating independent lifestyle despite age-related limitations.
- Handled emergency situations calmly, reducing risks associated with elderly falls or sudden illnesses.
- Regularly updated family members on client's condition, fostering trust and transparency.
- Dealt sensitively with end-of-life care, providing comfort during difficult times.
- Collaborated efficiently with other healthcare professionals to ensure comprehensive care plan.
- Administered client medication with faultless accuracy.
- Provided high-quality care, helping 2 individuals to maintain independent lifestyles in their own home.
- Performed household tasks, such as cleaning, vacuuming and cooking, creating safe home environments and minimising risks.
- Promoted comfort, dignity and respect by providing outstanding care assistance in toileting, bathing and personal hygiene.
- Feed client with severe limitations.
Customer service administrator
British Telecom
Blackburn, Lancashire
01.2003 - 08.2003
- Improved customer satisfaction by promptly responding to enquiries.
- Resolved complex issues for enhanced customer experience.
- Maintained customer database, ensuring accuracy and confidentiality.
- Established robust relationships with customers to foster loyalty.
- Handled high-volume calls in a professional manner.
- Adhered strictly to policies and procedures for continued company compliance.
- Received credit card payments and set up direct debit payments.
Sales administrator
Coating Applications Group
Accrington, Lancashire
06.2002 - 08.2002
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Delivered outstanding administrative support for smooth sales operations.
- Managed client database to ensure accurate record-keeping.
- Coordinated with the sales team, enhancing overall productivity.
- Provided comprehensive product information to potential customers, resulting in increased sales leads.
Call centre agent
G. U. S. Home Shopping
Burnley, Lancashire
05.1999 - 06.2002
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Utilised multi-line telephone systems for efficient call handling.
- Facilitated positive customer experiences with attentive service.
- Managed high volume of inbound calls, ensuring swift response times.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
Sales ledger clerk
Gilleade & Ashworth Ltd
Haslingden, Rossendale, Lancashire
01.1990 - 04.1999
- Managed customer accounts for improved relationships.
- Processed financial transactions, ensuring accuracy and timeliness.
- Enhanced company reputation by handling client queries effectively.
- Reconciled accounts to maintain financial integrity.
- Helped with preparation of management accounts and end-month duties.
- Stock control from various locations.
Property sales negotiator
Eleylong & Co
Rawtenstall, Rossendale., Lancashire
05.1989 - 12.1989
- Meet and greet prospective home buyers and sellers.
- Supported first-time homebuyers through the purchasing process, offering reassurance and guidance at every step.
- Negotiated property sales by building strong relationships with clients.
- Conducted property viewings for potential buyers, resulting in successful negotiations.
- Generated new business with proactive outreach to prospective clients.
- Produce property information brochures.
Education
Internal Auditor ISO9000 - Company quality system & system documentation.
Coating Applications Group
Accrington, Lancashire 11.2001 - 01.2002
Open College of the North West - Criminology.
Blackburn College
Blackburn 09.2000 - 07.2001
use of various extinguishers
Pennine Fire Extinguisher Services.
Blackburn, Lancashire. 10.1997 - 10.1997
NVQ Level 2 - Administration.
Gilleade & Ashworth Ltd.
Haslingden, Lancashire. 11.1996 - 01.1997
Appointed person - Emergency Aid in the work place.
St Johns Ambulance
Preston, Lancashire 08.1995 - 08.1995
GCSEs - English
Haslingden High School and Sixth Form
Rossendale, Lancashire. 09.1984 - 05.1989
GCSEs - Geography
Haslingden High School and Sixth Form
Rossendale, Lancashire. 09.1984 - 05.1989
GCSEs - Biology
Haslingden High School and Sixth Form
Rossendale, Lancashire. 09.1984 - 05.1989
GCSEs - Mathematics
Haslingden High School and Sixth Form
Rossendale, Lancashire. 09.1984 - 05.1989
NEA Certificate - Arithmetic
Haslingden High School and Sixth Form
Rossendale, Lancashire. 09.1984 - 05.1989
BTEC City & Guilds - Foundation Programme
Haslingden High School and Sixth Form
Rossendale, Lancashire. 09.1984 - 05.1989
Skills
- Palliative care experience
- Elderly care experience
- Patient care & Care plan development
- Coordinating appointments, & Transport arrangements
- Personal hygiene assistance, Toilet & Incontinence, Catheter empty and bag change
- Meal planning & preparation, Meal assistance & Feeding
- Medication administration
- Household chores
Affiliations
- Reading
- Gardening
Timeline
Home care assistant
Family
06.2017 - 01.2021
Customer service administrator
British Telecom
01.2003 - 08.2003
Sales administrator
Coating Applications Group
06.2002 - 08.2002
Internal Auditor ISO9000 - Company quality system & system documentation.
Coating Applications Group
11.2001 - 01.2002
Open College of the North West - Criminology.
Blackburn College
09.2000 - 07.2001
Call centre agent
G. U. S. Home Shopping
05.1999 - 06.2002
use of various extinguishers
Pennine Fire Extinguisher Services.
10.1997 - 10.1997
NVQ Level 2 - Administration.
Gilleade & Ashworth Ltd.
11.1996 - 01.1997
Appointed person - Emergency Aid in the work place.
St Johns Ambulance
08.1995 - 08.1995
Sales ledger clerk
Gilleade & Ashworth Ltd
01.1990 - 04.1999
Property sales negotiator
Eleylong & Co
05.1989 - 12.1989
GCSEs - English
Haslingden High School and Sixth Form
09.1984 - 05.1989
GCSEs - Geography
Haslingden High School and Sixth Form
09.1984 - 05.1989
GCSEs - Biology
Haslingden High School and Sixth Form
09.1984 - 05.1989
GCSEs - Mathematics
Haslingden High School and Sixth Form
09.1984 - 05.1989
NEA Certificate - Arithmetic
Haslingden High School and Sixth Form
09.1984 - 05.1989
BTEC City & Guilds - Foundation Programme
Haslingden High School and Sixth Form
09.1984 - 05.1989
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