Louise Heywood
Manchester
Summary
Knowledgeable and focused professional with extensive qualifications and experience in varied sectors. Highly adaptable, organised and detail-orientated individual looking to build on and expand skillset.
Overview
11
11
years of professional experience
Work history
Associate Assessor
University of Salford
Salford, Greater Manchester
02.2023 - 06.2023
- Graded periodic assignments and exams within Creative Writing and Children's Literature modules, inputting marks and feedback onto computer system.
- Collaborated with lecturers to enhance teaching procedures.
- Maintain current knowledge of the module and course subject matter to ensure correct application of grades.
Associate Lecturer in English Language
University of Salford
Salford, Greater Manchester
11.2022 - 03.2023
- Lectured classes using exceptional communication techniques to enhance engagement.
- Offered academic and pastoral support to students requiring additional help.
- Monitored students' progress against educational targets, implementing positive interventions.
- Reported on programme data to support course management.
- Delivered lectures across three sub-subjects within the English Language module.
- Graded periodic exams, inputting marks and feedback onto computer system.
Patient Coordinator
Transform Health Care
Manchester, Greater Manchester
10.2015 - 08.2017
- Conducted patient consultations to ascertain relevant treatment pathway.
- Diary and bookings management for patients, surgeons and non-surgical nurses.
- Managed generation, distribution and collection of patient invoices and records.
- Management of cash sales and patient loan applications.
- Stock management.
- Managed and responded to incoming emails promptly to maintain high-quality services.
- Responded to queries and requests from patients and other visitors.
- Oversaw and managed patient flow into consulting and treating rooms.
- Scheduled initial and follow-up appointments for new and existing patients.
- Oversaw and facilitated patient referrals to other clinics to meet client expectations.
Spa Supervisor
Mercure Norton Grange
Rochdale, Lancashire
08.2012 - 08.2015
- Handled escalated customer concerns to build retention.
- Oversaw store costs and overheads to achieve efficiencies.
- Updated pricing and promotions to fulfil store goals.
- Led high-performing teams of eight staff to achieve sales targets.
- Handled staff payroll and holiday requests to support stable store coverage.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Engaged with suppliers to facilitate smooth delivery schedules.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Coached team to deliver top-quality customer service and uphold brand values.
- Managed stock levels to maximise sales opportunities.
- Resolved complaints to achieve full customer satisfaction.
- Updated and maintained staff training manuals in-house
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- B2B coordination to manage diary bookings of external organisations.
Education
Bachelor of Arts - English Language and Creative Writing
University of Salford
Salford 09/2017 - 07/2020
Master of Arts - Publishing
University of Central Lancashire
Preston 09/2020 - 07/2021
Doctor of Philosophy - Creative Writing and Onomastics
University of Salford
Salford 01/2022 -
Skills
- Customer Service
- Research Skills
- Self-Motivated
- Critical Thinking
- Attention to Detail
- Dependable and Responsible
- Project Management
- Writing, Editing and Proofreading
- MS Office
- Adobe Suite
Languages
English
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Associate Assessor
University of Salford
02.2023 - 06.2023
Associate Lecturer in English Language
University of Salford
11.2022 - 03.2023
Patient Coordinator
Transform Health Care
10.2015 - 08.2017
Spa Supervisor
Mercure Norton Grange
08.2012 - 08.2015
Bachelor of Arts - English Language and Creative Writing
University of Salford
09/2017 - 07/2020
Master of Arts - Publishing
University of Central Lancashire
09/2020 - 07/2021
Doctor of Philosophy - Creative Writing and Onomastics
University of Salford
01/2022 -
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