Lanre Johnson
Summary
I am an expert in Microsoft Office, including Excel, PowerPoint, and Microsoft Word, and I have excellent people skills. I believe I can do it because I am always dedicated to the work I do. I am an excellent collaborator who can work under duress. Competent and motivated with prior experience working as part of a team in a challenging environment, well-organized, and self-starting in providing prompt, efficient assistance to colleagues. I am a friendly person with whom I have a good working relationship. Dedicated individual with excellent study skills and a strong academic record. Applies comprehensive education and personal skills in communication and organisation to all tasks. Builds rapport quickly with people from diverse backgrounds.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work history
Associate Vocational Skills Lead Delivery Tutor Trainer /Assessor
PET-Xi Training
Sheffield
06.2023 - Current
- To make a good difference in the lives of students and learners, contributeto and enhance their employability abilities to create their future success through training in customer service, hospitality, digital skills level 1, etc
- Providing learners with direct, interactive vocational training programmes that are both interesting and interactive
- Evaluating the performance and progress of students and learners by offering helpful criticism and direction to foster their growth
- Keeping an eye on their development and making sure that the portfolios and assessment records are accurately documented using a range of instructional techniques, materials, and evaluation techniques to meet the needs of different learning styles and skill levels
- Given a learning journey, providing training and support to help the quest towards employment whilst working with Jobcentres Councils, Local Authorities for RONis (Risk of NEET), NEET (Not in Education, Employment, or Training), Unemployed, and Traineeship provisions
- Working together to create a supportive learning environment.
- Designed learning plans tailored to individual needs.
- Planned lessons to target subject weaknesses and build skills within strengths.
Customer Service Advisor-Hybrid
Parcelforce Worldwide
04.2022 - 10.2023
- Answering a high volume of inbound calls from customers
- Resolving queries and complaints in a professional manner
- Using multiple computer systems to update customer records, track parcels, look up information and record call details
- Working to individual call quality and volume KPIs as well as supporting team members to achieve the desired company goals
- The calls you will receive will be related to missing parcels, failed deliveries, damaged items, requests for re-delivery and general feedback on the service provided.
IAC Isolation Assurance and Compliance Agent-Remote
SITEL-UK/-NHS
05.2021 - 01.2022
- Home virtual assistant with calls routed from home office locations
- As needed, initiate prompt communication with contacts via text, phone calls, and other communication platforms
- Notify the contact of their COVID-19 exposure and supply COVID-19 health education using a script or guidance
- Supply approved quarantine information and guidance
- Ensure that all information gathered adheres to data privacy and confidentiality standards.
Assessor
Insight Training
02.2020 - 05.2021
- NCFE L3 Certificate in Assessing Vocational Achievement
- Ensure competence in candidates' performances in related knowledge from the range of tasks
- Knowledge proven meets the required standards and learning goals
- Assessment and Induction of candidates
- Planning assessments
- Supporting candidates
- Conducting planned assessment and feedback
- Creating and supporting the creation of Audit Trails.
Asst. Support Technical
Dumanis Consultancy Ltd
London
01.2013 - 12.2016
- Fix diverse types of equipment, including Logging, printers, and scanners
- Set up and upgrade existing systems assessment services
- Record problems with their solutions for future reference and train clients on new systems or software applications
- Aid in Logging and monitoring configuration issues for users with Passwords
- Ticket logging, MS application support, PC, and network device installations talking to the client to find out the exact nature of faults.
Security Staff
G4S Security Solutions
Stratford, London
06.2012 - 11.2012
- 2012 Olympics and Paralympics as a PSA-Pedestrian Screening Area operative
- Door and Entry Supervisor with other skills as Bag Loader, Pacer, and EAC Operator
- Maintained the Olympic venues with security skills.
Learning Resource Officer
Eden College
Romford
09.2011 - 12.2012
- NCFE L3 Certificate in Assessing Vocational Achievement
- I supported and coached learners using learning technologies to deliver new skills
- Conducted training needs and analyses with skill sets
- Ensured the learning environments and resources support for learners
- Designed course materials and other documents such as hand-outs, manuals, and exercises
- Prepared the learning environments and resources, including setting up IT equipment
- Deliver training programs in informal (e.g., a classroom) and informal (e.g., floor-walking) settings.
Despatch & Technical Support officer
Hanson Packed Products and Premier Foods Ltd
10.2009 - 01.2012
- Prepared estimates and performed routine administration duties in dispatching goods and collections via hauliers
- With Allocations, proof of delivery, file enquiries with stock location, pre-orders, entry views, and adjustments
- And System distributions for customers with enquiries in goods acceptance, supplier's receipts
- Dispatches and sorts a variety of products.
Counter Assistant
Asda Logistics (Romford & Leyton)
10.2006 - 11.2009
- Prepared and supplied medicines that were made up of prescriptions
- Advised customers on a wide range of over-the-counter products as well as a prescription by supplying prompt and exact counter service
- Ordered new stocks using computerised systems
- Demonstrated and understood customers' confidentiality.
Mentor and Registered Volunteer and Youth Worker
The Redeemed Christian Church of God RCCG
London Borough of Barking and Dagenham (LBBD)
03.2002 - 05.2021
- Mentor young people to learn about others and themselves
- Engage with young people and promote their development through personal and social activities combined with learning
- It helped in recognising the importance of integrity for every personal and social interaction
- Making sure they have influence and a voice that offers a place for them in society.
- Identified and assessed mentees' strengths, weaknesses, and areas for development to create tailored mentoring plans.
- actively responded to mentees' concerns, goals, and challenges, providing empathetic understanding and personalised guidance.
- Delivered one-on-one sessions to guide mentees through various subjects and challenges.
Education
Master of Science - HEALTHCARE LEADERSHIP
UNIVERSITY OF HULL
HULL 09.2021 - 10.2023
Skills
- Demonstrated the ability to initiate ideas by working independently
- Excellent precision and diligence
- Ability to inspire others by assisting them in meeting deadlines
- A fantastic communicator
- A skilled customer service ambassador has enthusiasm, motivation, and drive
- Special needs teaching
- Attention to Detail
- Lesson planning
- Transitional support
- Student engagement & retention
- Study skills development
- Adaptable
Affiliations
- Enthusiastic football player, adore the social and physical aspects of the game, forging connections via our mutual passion for it
- I absolutely love to travel. I learned to appreciate the beauty of things, especially nature.
- Love watching independent films. Having an interest in social media . Keen observer of current affairs, conscious of the necessity to be adaptive and flexible in the face of challenging times.
References
References available upon request.
Timeline
Associate Vocational Skills Lead Delivery Tutor Trainer /Assessor
PET-Xi Training
06.2023 - Current
Customer Service Advisor-Hybrid
Parcelforce Worldwide
04.2022 - 10.2023
Master of Science - HEALTHCARE LEADERSHIP
UNIVERSITY OF HULL
09.2021 - 10.2023
IAC Isolation Assurance and Compliance Agent-Remote
SITEL-UK/-NHS
05.2021 - 01.2022
Assessor
Insight Training
02.2020 - 05.2021
Asst. Support Technical
Dumanis Consultancy Ltd
01.2013 - 12.2016
Security Staff
G4S Security Solutions
06.2012 - 11.2012
Learning Resource Officer
Eden College
09.2011 - 12.2012
Despatch & Technical Support officer
Hanson Packed Products and Premier Foods Ltd
10.2009 - 01.2012
Counter Assistant
Asda Logistics (Romford & Leyton)
10.2006 - 11.2009
Mentor and Registered Volunteer and Youth Worker
The Redeemed Christian Church of God RCCG
03.2002 - 05.2021
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