Louise Henman

Providing an excellent customer focused service for all Hebron Housing Tenants. Ensuring that supported housing properties are fully occupied, are well managed and the environment is well maintained.

Working proactively and closely with tenants and support agencies to address environmental, property and tenancy issues, ensuring tenancies are sustained.

Using local knowledge of the communities and neighbourhoods in the Norfolk area, and establishing partnerships to meet the needs of tenants and the community.

Providing tenants with information and guidance on welfare benefits, debt advice, tenancy and housing problems, addiction and mental heath issues, and advocating when necessary.

Working with the finance department to minimise rent arrears and tenant debt.

Working in close partnership with Norfolk Councils, Jobcentres, Probation and relevant other partners and provision.

Assisting and mentoring supported housing officers.

Making decisions on the funding and general running of a cancer charity. Chairing meetings and helping at events. Welfare benefit expert, giving advise and guidance to cancer patients.

Worked as part of a small team in a 10 bed residential, women's only rehab for women in recovery from addiction.

My role was to provide advocacy to the women both during their time in treatment and after they returned home. I assisted with such things as applying for and updating welfare benefits, helping to sort debts and fines, and finding housing across the country for women who had no safe home to return to after treatment.

In addition to this, I managed 2 of Hebron's move on properties, which housed up to 7 women who chose to relocate to Norwich. This included producing licence agreements, applying for housing benefit, ensuring the houses were well looked after, and evicting individuals when necessary.

Working in a busy government department in a frontline position. Advising customers on welfare benefits, jobs and training opportunities.