Louise Groombridge
ASHFORD,kent
Summary
Friendly and approachable with natural ability to connect with customers and provide exceptional service. Demonstrated skills in communication and problem-solving, ensuring smooth and enjoyable shopping experiences. Ready to contribute to sales growth and customer satisfaction in my role.
I have thoroughly enjoyed all my previous work experiences and learnt a great deal throughout them. I find happiness in speaking about the things I am most passionate about and love implementing passed skills, into new skills and experiences.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work history
Residential care worker
Caldecott Foundation
Ashford, Kent
12.2019 - Current
- Provided assistance for daily activities to improve child development.
- Utilised crisis intervention techniques during challenging situations to maintain peace and order within the residential facility.
- Improved communication with relatives about resident progress via regular updates.
- Provided companionship during leisure time, ensured that no resident felt isolated or neglected.
- Handled conflict situations among children effectively, fostering peace within the group.
- Managed dietary needs for healthy development of the child.
- Ensured child safety by supervising indoor and outdoor activities.
- Implemented daily routines for structured environment conducive to learning.
- Facilitated recreational activities for enhanced emotional well-being.
- Prepared meals according to dietary requirements, maintaining optimal health levels for each resident.
- Developed care plans, resulting in personalised patient care.
- Ensured compliance with safety standards, resulting in a secure environment for all residents.
- Formed trusting relationships with children, working flexibly to adapt to changing and challenging individual needs.
- Provided 1:1 support, guiding young people in addressing past and present difficulties.
- Maintained up-to-date knowledge of residential childcare policy, practice and legislation to support compliance.
- Exhibited unconditional positive regard to assist children in building self-worth and confidence.
- Empowered young individuals to advocate for needs, agency and autonomy.
- Maintained compliance with all regulatory and safeguarding procedures.
Retail sales associate
Tesco
Ashford, Kent
11.2016 - 12.2019
- Operated till systems correctly, ensuring accurate transactions.
- Conducted inventory checks to ensure stock accuracy.
- Assisted in visual merchandising, improving shop floor appeal.
- Upheld company policies whilst interacting with customers and colleagues.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Participated in staff meetings contributing valuable insights for improvement.
- Dealt with returns, ensuring customer satisfaction.
- Maintained tidy sales floor to enhance shopping experience.
- Implemented safety procedures by adhering to health and safety regulations.
Customer assistant
Fitzgerald jewellers/ Iconic
Canterbury, Kent
02.2014 - 11.2016
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Cleaned and maintained display cases, ensuring a visually appealing environment for customers.
- Provided expert knowledge to customers, ensuring their trust and loyalty.
- Achieved sales targets with excellent customer service skills.
- Attended industry events to stay abreast of latest trends in jewellery design.
- Collaborated with team members to enhance store performance.
- Maintained professional relationships with suppliers thereby ensuring timely delivery of orders.
- Promoted special offers or discounts, attracting new customers whilst retaining existing ones.
- Ensured safe storage of valuable items, maintaining security at all times.
- Handled repairs or alterations for customers resulting in increased customer satisfaction.
- Increased customer satisfaction by providing knowledgeable advice on precious and semi-precious stones.
Sales assistant
The Works
Canterbury, Kent
08.2012 - 02.2014
- Monitored trends in consumer behaviour with keen attention to detail.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Trained new staff members, fostering a supportive working environment.
- Offered personalised shopping advice to enhance customer experiences.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Improved customer service by efficiently handling queries and complaints.
- Collaborated effectively with team members to meet sales targets.
- Conducted daily inventory checks to manage stock levels accurately.
- Assisted customers in locating specific items to boost satisfaction.
- Followed company procedures and guidelines for smooth retail operations.
Education
GCSEs - English
The North school
Ashford, KentGCSEs - Maths
The North School
Ashford, KentGCSEs - Science
The North School
Ashford, KentNVQ Level 3 - Childcare
The Caldecott Foundation
Ashford, Kent 08.2020 - 08.2021
JET1 - Jewellery
Fitzgerald Jewellers
Canterbury, KentSkills
- Punctuality and time keeping
- Familiarity with gemstones
- Brand awareness promotion
- Knowledge of metals
- Time management proficiency
- Metal and gemstone identification
- Jewellery design concepts
- Jewellery repair basics
- Loss prevention strategies
- Customer Service
Timeline
NVQ Level 3 - Childcare
The Caldecott Foundation
08.2020 - 08.2021
Residential care worker
Caldecott Foundation
12.2019 - Current
Retail sales associate
Tesco
11.2016 - 12.2019
Customer assistant
Fitzgerald jewellers/ Iconic
02.2014 - 11.2016
Sales assistant
The Works
08.2012 - 02.2014
GCSEs - English
The North school
GCSEs - Maths
The North School
GCSEs - Science
The North School
JET1 - Jewellery
Fitzgerald Jewellers
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