Louise Farrow
Leeds,WBK
Summary
Iam an experienced and qualified support worker who has worked in different aspects ot the support system. I have excellent communication skills to the people externally within the job, such as staff members and also externally to make sure everyone`s need are met. I am a reliable team member, but also confident in my individual skill set. No matter the job or situation I always give it my best.
Overview
20
20
years of professional experience
Work History
Care support worker NHS
Leeds and York Partnership Trust
Leeds, West Yorkshire
10.2018 - Current
- Maintained clean and hygienic surroundings, promoting health and safety standards.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Delivered high-quality care by closely following individualised care plans.
- Documented all care provided accurately, improving communication amongst team members.
- Assisted with daily living activities, enhancing residents' comfort and well-being.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Built meaningful rapport with service users with range of conditions.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
Complex Needs Assistant
John Smeaton Academy
Leeds, West Yorkshire
09.2007 - 09.2018
- Supported srudents aged between 11-19 with complex learning difficulties to access lessons to fit their individual personal needs.
- Created lesson plans, taught one to one lessons as well as full classroom lessons,supporting students to access mainstream lessons.
- Attending and leading multiagency meetings to ensure students had full internal and external support.
- Managed time effectively to meet deadlines.
- Took on additional tasks on manager's request.
- Support staff members with administrative tasks, reducing workload stress.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Understood and adhered to company's health and safety policies.
- Handled confidential information, maintaining discretion and integrity.
Sales assistant
The Big Bathroom Shop
leeds, West Yorkshire
03.2005 - 08.2007
- Built strong relationships with regular customers for repeat business.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Assisted customers in locating specific items to boost satisfaction.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Improved customer service by efficiently handling queries and complaints.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Operated cash registers with accuracy and processed cash and card transactions.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Education
GCSEs - English, Maths, Science
John Smeaton Academy
Leeds 05.1986 - 07.1986
Skills
- Positive attitude
- Effective communication
- Safeguarding knowledge
- Personal care tasks
- Interpersonal communication
- Personal hygiene maintenance
- Record-keeping
- Bathing and dressing support
- Assisted feeding
- Communication skills
- Patient safeguarding
- Infection Control
- Medication Administration
- Compassionate care
Change of circumstance
Unfortunatly after a long period of sick leave and a years career break, I am not able to return to my present job due to moving and handling requirements. I had spinal surgery in 2023 and still struggle to bend forward too much, which is required when moving and handling tenents.
Timeline
Care support worker NHS
Leeds and York Partnership Trust
10.2018 - Current
Complex Needs Assistant
John Smeaton Academy
09.2007 - 09.2018
Sales assistant
The Big Bathroom Shop
03.2005 - 08.2007
GCSEs - English, Maths, Science
John Smeaton Academy
05.1986 - 07.1986
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