Summary
Overview
Work History
Education
Skills
Work Availability
Reading
Timeline
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Margaret Chansa

Office Administrator

Summary

PERSONAL PROFILE I am a dedicated and hardworking individual. My ability to apply self-motivation easily allows me always to do my utmost best in any role I take on. I have a bubbly character who loves to interact with new people and learn new skills. A highly organized individual with excellent planning and communication skills with all levels of management. Quick to learn new skills and improve my knowledge base in order to benefit myself and the business.I believe my honesty, dedication and self determination best describes my character. I am motivated through good accountancy and loyalty. I possess a lively character. SUMMARY SKILLS Determined person and very organised Punctual, energetic, quick thinker and a good team player Good customer communications skills with excellent Interpersonal Skills Ability to use most of Microsoft packages Good strong team member and enthusiastic Ability to use my own initiative Greenwich Leisure Centre /Call Centre 2021 Relaxing and professional environment. Provide exceptional and efficient customer service to everyone who visits the Fitness and Wellbeing Centre. Give a warm welcome and answer queries in a caring and helpful way, making sure everyone feels valued. Answer the phone, deal with enquiries and take accurate messages, ensuring they are followed up quickly. Money handling,management problem solving, complaint. Horizon Teachers 2021 To provide physical and communication support using modes of communication appropriate to the individual needs of the child To provide communication support to enable full access to the curriculum and any extracurricular activity, lessons, assemblies, parents’ evenings, reviews and visits To work with individuals and groups of students in class with additional needs under the direction of the class teacher and SENCO To help plan and organise learning activities for students being supported To provide support in a manner which facilitates the child’s cognitive development by removing barriers to learning To ensure the physical welfare of students and assist students with their physical needs as appropriate and agreed, e.g. assisting with lifting moving and handling, intimate care To clarify, modify and adapt materials to an appropriate level according to needs. Clearwater care supporter living Mental health and autism Support worker 2016-2017 Enable each person we support to make choices and decisions every day Enable people we support to enjoy a fulfilling and valued life Enable people we support to develop their skills Encourage and enable people to take part in activities in their community To work as part of the team Responsible Teaching Assistant offers record of success in helping students and teachers. Versed in classroom activities, small group instruction and recordkeeping. Brings top-notch organizational and multitasking abilities with excellent computer skills.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work History

NHS Care support worker

NHS Professionals
london
01.2013 - 01.2017
  • 1:1 support with clients washing and dressing serving patients meals and assisting with feeding general observation and escorting
  • Monitoring patients' conditions by taking temperatures, pulse, respirations
  • Helping patients live a normal life and making them feel like they are part of the community Monitoring Mothers and babies Supporting mothers with mental health problems and Eating disorders problems, - Forensic (prison)
  • Mental health and learning disabilities
  • Created plans and communicated deadlines to complete projects on time.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Assisting service users with mental health and learning difficulties and supporting their educational needs
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Office Admin

The Money Shop
12.2011 - 06.2012
  • Whilst working as an office Assistant at the Money shop I maintained office filing and storage systems, keep filing/document management system for electronic and paper documents organized
  • I also monitored and ordered office supplies
  • I performed errands that assist daily functions such as going to the Post Office and the bank
  • I carried out general reception duties.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Teacher's Assistant

Horizon Teacher
London
06.2020 - Current
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Maintained safety and security by overseeing students in recess environments.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Reviewed lesson material with students individually or in small groups.
  • Getting the classroom ready for lessons and clearing away afterwards so as to maintain a safe and clean environment
  • Assisting Teachers in preparing the lesson materials and school equipment
  • Recording and reporting a pupil’s progress to the Teacher
  • Helping pupils stay focused during class hours
  • Supervising group activities, sports events and school outings
  • Helping Teachers manage student behaviour
  • Looking after children who are unwell or upset
  • Providing a healthy and safe learning environment for children

Concierge

Better Uk
London
05.2021 - 07.2022
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased customer satisfaction by resolving issues.
  • Carried out day-to-day duties accurately and efficiently.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Handled [Number] calls per day to address customer inquiries and concerns.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

GCSE

Abbey Wood Secondary School
Abbey Wood
07.2001 - 06.2006

High School Diploma -

Lewisham College
United Kingdom
09.2006 - 07.2007

Health And Social Care

Lewisham Collage
London
09.2007 - 07.2008

Public Services

Greenwich Community College
London
07.2008 - 09.2009

Skills

Group and individual instruction

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reading

I enjoy travelling and sight seeking learning about different cultures. Eating different types food and learning about history and expanding my knowlege.

Timeline

Concierge

Better Uk
05.2021 - 07.2022

Teacher's Assistant

Horizon Teacher
06.2020 - Current

NHS Care support worker

NHS Professionals
01.2013 - 01.2017

Office Admin

The Money Shop
12.2011 - 06.2012

Public Services

Greenwich Community College
07.2008 - 09.2009

Health And Social Care

Lewisham Collage
09.2007 - 07.2008

High School Diploma -

Lewisham College
09.2006 - 07.2007

GCSE

Abbey Wood Secondary School
07.2001 - 06.2006

Reading

I enjoy travelling and sight seeking learning about different cultures. Eating different types food and learning about history and expanding my knowlege.

Margaret ChansaOffice Administrator