Summary
Overview
Work History
Education
Skills
Timeline
References
Hobbies and Interests
Generic

Louise Eduardo

London,ENG

Summary

Passionate psychology graduate with a proven track record in caregiving, eager to transition back into the workforce. Experienced in providing compassionate support and working collaboratively within a team environment. Utilizes strong interpersonal skills and adaptability to effectively meet the evolving needs of customers, while building trust and fostering a supportive environment. Known for being friendly, engaging, and detail-oriented in all aspects of work.

Overview

4
4
years of professional experience

Work History

Carer – Caring for a Relative

N/A
01.2024 - Current
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Monitored patient health, documenting changes and reporting concerns to healthcare professionals.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Maintained entire family's schedule and organized events.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Supervisor

Procook
09.2022 - 12.2023
  • Trained and mentored new team members, enhancing overall team performance.
  • Supervised daily operations, ensuring adherence to quality and safety standards.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Maintained high safety standards to ensure secure workplace for all 15 employees and visitors.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Customer Service Assistant

Admiral Casino
02.2021 - 08.2022
  • Ensuring all customers who look 25 and under have valid identification to enter the premises with the intent on protecting the vulnerable via the gambling commission as well as keeping crime out of gambling.
  • Resolved customer complaints efficiently, ensuring a positive experience and fostering loyalty.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
  • Trained new employees on company procedures, products, and best practices in customer service.
  • Analyzed customer feedback to identify areas for improvement.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Msc - Psychology

Birkbeck, University of London
London, ENG
07-2024

LLB - Law with criminology

University of Bedfordshire
Bedfordshire
01.2022

Access to Higher Education Diploma - Law

Waltham Forest College
London, ENG
01.2018

GCSE’S -

Our Lady’s Convent High School
London, ENG
01.2012

Skills

  • Accessible communication style
  • Concise customer interaction skills
  • Detail-oriented and reliable
  • Error acknowledgment and resolution
  • Dedicated to assisting others
  • Reliability and punctuality
  • Adaptability under pressure
  • Problem-solving skills

Timeline

Carer – Caring for a Relative

N/A
01.2024 - Current

Supervisor

Procook
09.2022 - 12.2023

Customer Service Assistant

Admiral Casino
02.2021 - 08.2022

Msc - Psychology

Birkbeck, University of London

LLB - Law with criminology

University of Bedfordshire

Access to Higher Education Diploma - Law

Waltham Forest College

GCSE’S -

Our Lady’s Convent High School

References

References Available on Request.

Hobbies and Interests

I find joy in a variety of hobbies that bring balance and peace into my life. I engage in physical activity by attending the gym five times a week lifting weights and also pilates to improve strength and stress management. I am an avid reader, delving into self help books which increases my self awareness, keeps me motivated and enhances my cognitive function. Cooking a range of cuisines is another passion of mine; experimenting with flavours gives me an creative outlet to create delicious and nutritious meals. 



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Louise Eduardo