Mark Findlay
St Andrews,Fife
Summary
Experienced professional with a strong background in customer relationship management, sales team leadership, and credit analysis. Demonstrates expertise in financial acumen, risk assessment, and compliance understanding, complemented by advanced proficiency in MS Office. Adept at fostering relationship-building through interpersonal communication and a proactive approach, with proven success in telesales and crisis resolution. Skilled in product knowledge sharing and sales techniques to drive team performance and enhance customer relations. Committed to leveraging leadership capabilities to achieve organisational goals while maintaining high standards of service excellence.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Personal carer for relative
Social Security Scotland
Dundee, Dundee City
08.2018 - 05.2022
Personal banking adviser
Clydesdale Bank
St Andrews, Fife
07.2000 - 11.2017
- Recommended changes in sales techniques for better results.
- Evaluated staff performance, provided feedback for improvement.
- Facilitated regular staff meetings for better communication and teamwork.
- Ensured compliance with company policies whilst managing branch activities.
- Led team for improved performance and increased customer satisfaction.
- Maintained cordial relationships with key clients for business retention.
- Drove the launch of new products, boosted brand reputation in the market.
- Created training programs to enhance staff selling skills.
- Fostered a positive work environment, enhanced employee morale and productivity.
- Achieved smooth operations by addressing customer complaints promptly.
- Boosted branch sales by developing and implementing effective strategies.
- Coordinated sales promotions for increased revenue generation.
- Created and led successful business culture focused on performance.
- Enhanced brand image with excellent customer service delivery.
- Received multiple commendations from superiors for excellent performance.
- Provided exceptional customer service to exceed client expectations.
- Identified sales opportunities by understanding customers' financial needs and goals.
Education
Certificate of Higher Education - English, History, Modern Studies
Madras College
St Andrews, Fife 08.1989 - 05.1995
Skills
- Customer relationship management
- Sales team leadership
- Product knowledge sharing
- Sales techniques
- Customer relations
- Credit analysis
- Financial acumen
- Risk assessment and management
- Compliance understanding
- MS office proficiency
- Team Leadership
- Interpersonal communication
- Relationship-building
- Proactive approach
- Telesales proficiency
- Crisis resolution
Certification
Professional Bankers Certificate
Certificate1 and 2 in Mortgage and Protection Advise
References
References available upon request.
Timeline
Personal carer for relative
Social Security Scotland
08.2018 - 05.2022
Personal banking adviser
Clydesdale Bank
07.2000 - 11.2017
Certificate of Higher Education - English, History, Modern Studies
Madras College
08.1989 - 05.1995
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