Louise Chapman
Northallerton,North Yorkshire
Summary
Compassionate Senior Health Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices. Experienced in managing supplies, cleaning surfaces and replenishing linens for patient needs. Trained in personal hygiene support and first aid. Resourceful professional and collaborative team player. Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Proficient at troubleshooting and supervising talented teams. Builds rapport easily and nurtures inclusive environment. Ensuring meaningful activities are part of their day, in a person centred way, engaging in meaningful ways in which to support the individual needs. An ability to time manage and plan to make the most of the time available. Able to book and plan events, including fetes, contacting business.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work history
Senior Health Care Assistant
Barchester Health Care
Northallerton, North Yorkshire
2016.06 - Current
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Organised activities and exercises to promote physical and mental well-being.
- Promptly addressed and resolved performance concerns to maintain safe, effective care provisions.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Carried out initial risk and requirement assessments, enabling development of bespoke care packages.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Monitored junior staff to assess care provisions and implement continued best practices.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Recorded clinical observations in health record and reported observed changes to senior clinical staff.
- Provided attentive first-hand care, comfort and safety to patients.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Submitted reports to manager regarding status of client.
Healthcare assistant
Barchester Healthcare
Northallerton, North Yorkshire
2009.10 - 2016.06
- Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
- Recorded clinical observations in health record and reported observed changes to senior clinical staff.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Assisted with rehabilitative care following treatment plans established by health professionals.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Safely and securely transported patients using hoists and wheelchairs.
- Worked closely with nurses to maintain optimum levels of communication.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Positioned, lifted and transported patients with limited mobility.
- Maintained confidentiality and compliance standards for optimised patient care.
- Provided attentive first-hand care, comfort and safety to patients.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
Envelope packer
North East
Northallerton, North Yorkshire
2005.09 - 2009.07
- Lifted heavy goods carefully for safe material handling.
- Accurately and efficiently picked and despatched products, exceeding time and accuracy targets.
- Performed thorough quality checks, maintaining excellent standards across smooth-running production lines.
- Operated voice-picking systems for quick order fulfillment.
- Labelled packaging clearly to meet compliance regulations.
- Cleaned and tidied work areas to meet inspection requirements.
Paper deliverer
North East
Northallerton, North Yorkshire
2002.01 - 2005.08
- Organised and delivered internal mail to organisational personnel.
- Picked up and accurately sorted newspapers to improve delivery run efficiency.
- Offered flexible hours to provide additional support in busy seasonal periods.
- Delivered papers on schedule to meet needs of individual and business customers.
- Organised logistics of special deliveries.
- Interpreted delivery notes and special requests.
- Walked between locations carrying bags or pushing carts of mail.
- Sorted and differentiated types of packages.
- Picked up papers from newsagents at agreed times.
- Located hard-to-find houses and apartments.
- Interacted with new and regular customers.
- Took on additional rounds to cover for staff absences.
- Handled newspaper sorting and assembly, bagging up with care for customer delivery.
Education
Cache Diploma - Childcare and Education
Northallerton School & Sixth Form College
Northallerton 2006.09 - 2008.06
Dementia and symptom management at the end of life - Health
South Tees Hospital
Northallerton, North Yorkshire 2011.11 - 2011.11
Key skills - Communication
Key skills
Northallerton 2013.08 - 2013.08
Key Skills - Application of Number
Key Skills
Northallerton, North Yorkshire 2013.05 - 2013.05
CPD - Person Centred Care
Acute Training Solutions
Northallerton, North Yorkshire 2021.09 - 2021.09
Level 3 CPD - Nutrition and Hydration
Oplex Careeers
Northallerton 2021.10 - 2021.10
Level 2 - Team Leading
CPD Online college
Northallerton, North Yorkshire 2021.10 - 2021.10
CPD - Care Certificate
CPD Online College
Northallerton, North Yorkshire 2021.10 - 2021.10
CPD - Mental Health Awarness
CPD Online College
Northallerton, North Yorkshire 2021.11 - 2021.11
CPD - End of Life
CPD Online College
Northallerton, North Yorkshire 2021.11 - 2021.11
CPD - Diabetes Awarness Diploma
New Skills Academy
Northallerton, North Yorkshire 2021.10 - 2021.10
certificate of achievement - Mental Health Condictions in Residential Care sector
connect 2 care
Northallerton, North Yorkshire 2023.02 - 2023.02
Effective Activity Approaches For people with Dementia
Daily Sparkle
Northallerton, North Yorkshire 2024.01 -
Becoming an Effective Discussion Leader
Daily sparkle
Northallerton, North Yorkshire 2024.01 -
Activity Programmes for men
Daily Sparkle
Northallerton 2024.02 -
Distressed Behavior as communication
Daily Sparkle
Northallerton, North Yorkshire 2024.02 -
Gardening for the sences
Daily Sparkle
2024.02 -
Music Matters - The importance of music Programming
Daily sparkles
Northallerton, North Yorkshire 2024.03 -
Skills
- Patient observations
- Safeguarding knowledge
- Outstanding organisation
- Housekeeping
- Nursing care
- Disability care
- Personal care
- Safeguarding vulnerable adults
- Inspiring leadership style
- Dementia care
- Pressure area care
- Stoma care
- Pain level assessment
- Patient listener
- Care management
- Clinical waste disposal
- Activities of Daily Living
- Elderly care expertise
- Basic life support
- Documentation development
- Time management
- Leadership
- Communication skills
- Strategic planning
- Social media planning
- Problem-solving
- Coordination
- Deadline management
- Hashtag monitoring
- Canva
- Influencer strategy
- Content publishing tools
- Facebook Business Partners
- Facebook Ads
- Facebook insights
- Publishing calendar maintenance
- Records management
- Event planning
- Cash handling
- Meeting planning
- Post-event evaluation
- Marketing and promotions
- Floorplan interpretation
- Activity leadership
- Guest communications
Work Experience
- Karen Jack - Childminding - 2006
- Looby Lous Childcare LTD - 2006
- Romanby Pre school and Cabin Crew - 2007
- Broomfield School - 2007
- Sunflowers Nursery - 2008
Affiliations
- Crafts, Colouring, Walking my dog, watching movies
- Gardening, Walking, Spending time with family and friends
- Writing, Reading, Diamond art
Voluntary
I have completed the Millennium Volunteers via Northallerton College. April 2005 - January 2006.
This was completed by
* Attending Mowbray Gateway club - Helping adults with learning difficulties to take part in planned and unplanned ativities within a social setting. This included doing, DJing, hosting talent show nights, macuton signing events, doing themed crafts, quizes and attending external events. Helping with tuck shop.
* Helping at Northallerton college open Evenings. This included showing people around the college.
* Helping host, plan a talent show to raise funds for charity. This included designing posters, tickets, plans, selling tickets, counting money.
Since completing this I have continued to support and attend Gateway club until it closed in 2019.
I have helped support the elderly with household chores, gardening and walking their pets.
References
References available upon request.
Timeline
Music Matters - The importance of music Programming
Daily sparkles
2024.03 -
Activity Programmes for men
Daily Sparkle
2024.02 -
Distressed Behavior as communication
Daily Sparkle
2024.02 -
Gardening for the sences
Daily Sparkle
2024.02 -
Effective Activity Approaches For people with Dementia
Daily Sparkle
2024.01 -
Becoming an Effective Discussion Leader
Daily sparkle
2024.01 -
certificate of achievement - Mental Health Condictions in Residential Care sector
connect 2 care
2023.02 - 2023.02
CPD - Mental Health Awarness
CPD Online College
2021.11 - 2021.11
CPD - End of Life
CPD Online College
2021.11 - 2021.11
Level 3 CPD - Nutrition and Hydration
Oplex Careeers
2021.10 - 2021.10
Level 2 - Team Leading
CPD Online college
2021.10 - 2021.10
CPD - Care Certificate
CPD Online College
2021.10 - 2021.10
CPD - Diabetes Awarness Diploma
New Skills Academy
2021.10 - 2021.10
CPD - Person Centred Care
Acute Training Solutions
2021.09 - 2021.09
Senior Health Care Assistant
Barchester Health Care
2016.06 - Current
Key skills - Communication
Key skills
2013.08 - 2013.08
Key Skills - Application of Number
Key Skills
2013.05 - 2013.05
Dementia and symptom management at the end of life - Health
South Tees Hospital
2011.11 - 2011.11
Healthcare assistant
Barchester Healthcare
2009.10 - 2016.06
Cache Diploma - Childcare and Education
Northallerton School & Sixth Form College
2006.09 - 2008.06
Envelope packer
North East
2005.09 - 2009.07
Paper deliverer
North East
2002.01 - 2005.08