Louise Austin
Warrington
Summary
Positive, friendly, and dependable with strong passion for delivering excellent customer service. Possesses solid understanding of effective sales techniques and ability to handle transactions efficiently. Committed to creating welcoming shopping environment and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Christmas Retail Assistant
Boots
11.2024 - 12.2024
- Participated in regular inventory audits, maintaining accurate records of stock levels and reporting discrepancies as necessary.
- Aided customers in locating desired items quickly, streamlining their shopping experience and increasing overall satisfaction.
- Handled high-pressure situations professionally, maintaining composure during the rush of holiday shoppers.
- Maintained a clean and organized store environment, resulting in a more enjoyable shopping experience for customers.
- Managed cash register transactions accurately, ensuring timely and accurate processing of payments.
- Enhanced customer satisfaction by providing friendly and efficient service during the busy holiday season.
Morrisons Cafe
Bev Lafferty
08.2024 - 11.2024
- Acted as a role model for cash handling best practices, promoting a high level of professionalism and integrity among team members.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
HR Intern
Stephanie Kennedy
07.2024 - 08.2024
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Processed payroll accurately and timely, ensuring all employees were compensated fairly for their work contributions.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted with writing job postings and job descriptions for boards.
- Conducted performance reviews and provided feedback to managers on employee performance.
HR
Stepping Stones Nurseries Group
08.2023 - 08.2023
- Assisting with completing contracts
- Ensuring all new starter paperwork has been completed
- Setting up employee files
- Checking ID Documents
- Checking qualifications
- Completing references
- Cashbook- sales and purchase ledger reconciliation
- Inputting invoices into spreadsheets
- Assisting in completing rotas
- Assisting in completing monthly payroll
- Processing purchase ledger invoices
- Reviewed customer feedback
Café Waitress
Bus Stop Café
03.2023 - 07.2023
- Serving Hot and cold food and beverages
- Always Keeping work areas clean and tidy
- Adhering to strict health and safety procedures
- Customer service and general housekeeping
Education
Priestley college - Business
Priestley college
09.2022 - 6 2024
Priestley college - Information Technology
Priestley college
09.2022 - 6 2024
Kings Leadership Academy - GCSES Graded between 5-6
Kings Leadership Academy
09.2017 - 6 2022
Undergraduate Degree - Business With Accounting And Finance
Edge Hill University
05-2027
Skills
Teamwork
Store operations
Customer assistance
Teamwork and collaboration
Customer service
Stock replenishment
Friendly and helpful
Multitasking
Team supervision
Timeline
Christmas Retail Assistant
Boots
11.2024 - 12.2024
Morrisons Cafe
Bev Lafferty
08.2024 - 11.2024
HR Intern
Stephanie Kennedy
07.2024 - 08.2024
HR
Stepping Stones Nurseries Group
08.2023 - 08.2023
Café Waitress
Bus Stop Café
03.2023 - 07.2023
Priestley college - Business
Priestley college
09.2022 - 6 2024
Priestley college - Information Technology
Priestley college
09.2022 - 6 2024
Kings Leadership Academy - GCSES Graded between 5-6
Kings Leadership Academy
09.2017 - 6 2022
Undergraduate Degree - Business With Accounting And Finance
Edge Hill University
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