Louisa Lowe

• Coordinate between Practice Manager, GP's, Nurses, and Administrative staff to improve communication and efficiency.

• Maintain compliance within healthcare regulations and confidentiality

• Implement processes to enhance care with in the surgery

• Medical records management

• Department documentation control

• Workflow coordination and task delegation

• Professional administration and telephone management

• Patient complaint handling

• Clear written communication (reports, correspondence, notification and emails)

• Confidential handling of sensitive medical information

• Process referrals

• Contributed to team meetings, providing relevant insights from front desk activities.
• Independently resolved issues with resourceful research and critical thinking,
• Executed tasks given by healthcare professionals effectively leading to smooth workflow.
• Provided administrative support to medical staff, enhancing their productivity levels.
• Facilitated clear communication between patients and healthcare providers.
• Scheduled appointments to reduce patient waiting times.
• Processed Referrals

Became a new mum.

• Managed challenging negotiations
• Used advanced communication skills for successful deal closures.
• Established strong relationships with key clients for improved business opportunities.

• Provided secretarial support to the managing director, ensuring smooth daily operations
• Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
• Improved record keeping system with attention to detail
• Participated in audits where appropriate
• Policies enforcement
• Increased efficiency of document retrieval with a well-organised filing system.

• Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
• Compiled essential data into useful spreadsheets
• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Managed office supplies inventory, ensuring readiness for all projects

• Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
• Increased efficiency of document retrieval with a well-organised filing system.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.