Louis Stephens

As Exeter’s leading Health & Wellbeing charity, and working in partnership with Exeter City FC. City Community Trust engage with people of all ages in activities that promote healthier lifestyles, in both football and non football related settings. I am enthusiastic, energetic and committed to coaching , working on a number of roles within the community.

• Curriculum time school coaching – education & practical
• After School Clubs Football Development Centres
• School Holiday activity sessions
• FA Level 1 Coaching Qualification
• Safeguarding Children
• Certifcate DBS checked
• First Aid certificate

• Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
• Ensured customer satisfaction with prompt and accurate order fulfillment.
• Assisted in staff training to enhance teamwork and improve service delivery.
• Resolved customer complaints quickly, restoring trust in our service quality.
• Collaborated with team members to maintain a friendly work environment promoting productivity.
• Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
• Delivered consistent high-quality service contributing to the positive reputation of our establishment.

• Worked for DotCom where I shopped for customers online to be delivered.
• Facilitated positive first impressions by maintaining smart, professional appearance at all times.
• Teamwork, resilience and commitment.
• Resolved customer queries and concerns in pro active manner, leading to increased satisfaction. Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Address Customer service issues quickly and accurately.
• Built rapport with customers, colleagues and managers through courteous and professional communications.