Louis MacTaggart
Bath,UK
Summary
Dedicated and ambitious 18-year-old student who has recently completed A-level studies in Business, Biology, French and Core Maths at Beechen Cliff School. An active sports enthusiast, playing first-team football and cricket at both school and club levels, with a strong interest in sports data and analytics, particularly within football.
Alongside studies, has gained 19 months of part-time work experience at Domino's Pizza Bath, developing strong customer service, teamwork and time-management skills in a fast-paced environment. Experienced in working under pressure, handling customer interactions professionally and contributing reliably as part of a busy team.
Now seeking a new part-time role within the hospitality industry to further develop professional experience and interpersonal skills.
Highly motivated, eager to learn and committed to making a positive contribution to any team.
Overview
3
3
years of professional experience
Work history
Customer service representative
Domino's Pizza
Bath, Somerset
2024.09 - Current
- Perform administrative duties contributing towards smooth store operations.
- Assist customers in making informed decisions by providing detailed product information.
- Contribute towards achieving store targets whilst ensuring adherence to service standards.
- Process orders promptly ensuring a positive shopping experience for customers.
- Provide top-notch support for increased customer satisfaction.
- Handle returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Manage high volume of inbound calls for quick resolution of customer issues.
- Trained new hires for improved productivity and efficiency on the job floor.
- Maintain a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Improve customer satisfaction by effectively handling complaints and inquiries.
- Assist customers with varying questions using product knowledge and service expertise.
- Manage high-volume customer queries simultaneously through effective multitasking.
- Organised food deliveries and cold store management
Teacher assistant
Bathwick St Mary Primary School
Bath, Somerset
2023.07 - 2023.07
- Facilitated smooth running of classroom activities through effective collaboration with teachers, ensuring an organised and efficient learning environment.
- Provided friendly and enthusiastic support to pupils in both individual and group settings, fostering a positive and engaging atmosphere for learning.
- Prepared classroom resources and supervised pupils during lunchtimes and educational visits, maintaining a safe and orderly environment while encouraging active participation and engagement.
Education
A-Levels -
Beechen Cliff Sixth Form School
Bath 2024.09 -
Skills
- Customer Service: Friendly and approachable, able to engage with customers
- Communication Skills: Able to interact effectively with customers, colleagues and supervisors
- Bilingual: Fluent in French and English
- Teamwork: Ability to work well in a team
- Problem-Solving: Quick thinker, able to handle unexpected situations
- Time Management: Punctual, able to manage time effectively, ensuring tasks are completed
- Attention to Detail: Careful and attentive, ensuring accuracy in all tasks
- Flexibility: Adaptable to different roles and schedules
Timeline
Customer service representative
Domino's Pizza
2024.09 - Current
A-Levels -
Beechen Cliff Sixth Form School
2024.09 -
Teacher assistant
Bathwick St Mary Primary School
2023.07 - 2023.07